SC Cleared IT Hub Engineer

I'm currently supporting a major technology services provider delivering critical IT support services within a secure government environment. Due to continued demand, they are looking to engage an SC Cleared IT Hub Engineer to join their onsite support team in Carterton.

This is an excellent opportunity for someone who enjoys hands-on technical support, working directly with end users, and being part of a highly professional team supporting an important operational environment., * Provide onsite IT support to end users within a secure environment.

• Diagnose and resolve hardware and software issues across desktop and laptop estates.
• Build, configure, deploy and replace IT equipment.
• Manage incidents and service requests through a ticketing system.
• Support Windows 10/11 environments and associated Microsoft technologies.
• Perform hardware break-fix activities and peripheral support.
• Manage IT assets and equipment life cycle activities.
• Deliver excellent customer service while meeting agreed SLA targets.
• Support project-related deployment and refresh activities as required.

• Previous experience in a Desktop Support, IT Support, EUC Support or IT Hub Engineer position.
• Strong hardware troubleshooting and break-fix experience.
• Experience supporting Windows desktop environments.
• Knowledge of ticketing systems such as ServiceNow or similar.
• Experience with device deployment, imaging and configuration.
• Excellent communication and customer-facing skills.
• Ability to work effectively within a structured service environment.

Essential Requirements

• Active SC Clearance.
• Ability to work onsite in Carterton five days per week.
• Eligible to work within secure government environments.