Professional Services IT Technician

The Professional Services Technician plays a key part in assisting the smooth running of the professional services we deliver to our customers. You will support the Professional Services team in the planning, coordination and hands-on delivery of IT projects for both existing and prospective clients, working closely with other departments to ensure a seamless delivery that is fluent across the company.

Projects include, but are not limited to, server installations, laptop and desktop rollouts, Microsoft 365 migrations, VoIP installations, office moves and new infrastructure setups. The role combines remote and onsite work across customer sites, so a full, clean UK driving licence is required.

Continuous Improvement and Career Progression

We are committed to continuous improvement-both in how we deliver projects to customers and in how we support your professional growth. We will design a structured development programme for the successful candidate, aligned to your current capability and future career goals.

• A supported onboarding plan covering our project-delivery toolset, standards, customer environments and ways of working.

• Regular 1:1s and performance check-ins with your line manager, with clear objectives and development actions.

• Targeted technical and project-delivery training and hands-on learning opportunities, including supported certifications where appropriate.

• Exposure to a broad range of customer technologies and project types to build depth across Microsoft 365, networking, servers, telephony and security.

• Opportunities to contribute to service improvements (delivery processes, documentation and automation) and progress within the Professional Services team as your capability grows., Project Delivery and Onsite Implementation

• Deliver client and internal projects, both remote and onsite, to a high standard and within agreed timescales.

• Attend customer sites to carry out hands-on installation and implementation, including server installs, device rollouts, VoIP installations, office moves and new infrastructure setups.

• Plan and deliver Microsoft 365 migrations and tenant configurations, including Exchange Online, SharePoint, Teams and Entra ID.

• Build and configure servers, networks and endpoints as part of new infrastructure and office-move projects.

• Identify and resolve issues relating to ongoing or completed projects, escalating where appropriate to keep delivery on track.

• Deliver excellent customer service throughout each project, communicating clearly and maintaining a calm, professional approach.

Project Coordination and Communication

• Keep clients and key stakeholders updated on the progress of their projects at every stage.

• Communicate active and ongoing projects with relevant internal departments to ensure a seamless, joined-up delivery.

• Assist with the technical pre-sales scoping of projects in order to support accurate planning, resourcing and quoting.

• Manage multiple projects and customer relationships simultaneously, prioritising effectively to meet deadlines.

Documentation and Compliance

• Document all completed projects accurately within the in-house documentation system.

• Record solutions to common and complex problems to support effective knowledge sharing across the team.

• Carry out all work with a strong focus on information security and data protection, supporting our ISO 9001 and ISO 27001 requirements.

• Full, clean UK driving licence.

• At least 3 years' experience working within a Managed Service Provider (MSP).

• At least 1 year of onsite experience delivering IT projects or support.

• Strong Microsoft 365 Knowledge

• A proven background in delivering IT projects from planning through to completion.

• Excellent organisational skills and time management, with the ability to manage multiple projects and relationships simultaneously.

• A confident communicator with excellent customer service skills, able to explain technical concepts in plain English.

• Strong troubleshooting ability and the initiative to resolve issues independently.

• A willingness to continually enhance technical and project-delivery knowledge.

Desirable Skills

• Experience and understanding in delivering server installations and network setups.

• Experience planning and executing Microsoft 365 migrations.

• Experience with VoIP telephony installation and configuration.

• Awareness of cyber security best practice and the Cyber Essentials scheme.

• CompTIA, Microsoft or similar certifications.

Alignment with Company Values

Respectful - treating colleagues and clients with courtesy and professionalism.

Accountable - taking ownership of responsibilities and outcomes.

Team Player - contributing positively to team dynamics and shared goals.

Versatile - adaptable to change and open to learning new skills.

Inspirational - bringing energy, positivity, and a can-do attitude to the workplace.

Have Fun - embracing a positive work culture and contributing to a supportive and enjoyable environment.

• Royal London Pension Plan.

• Company van provided for onsite project work (full, clean driving licence required).

• Team social events and company nights out.

• Employee of the Quarter rewards.

• Potential for agreed remote working.

• Company bonus scheme.

If you have the necessary skills and experience, want to work with great people and develop your career in a growing business, then we would love to hear from you.

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Dufeu IT Solutions Ltd is a successful, forward-thinking and motivated business based in Finedon. We are recruiting a Professional Services Technician to join our growing team on a full-time, permanent basis. We are an award-winning Managed Service Provider delivering IT, Cyber Security, VoIP Telephony, Business Mobile, and AI and Automation services. We have been in business for over a decade and support more than 100 businesses nationwide, taking pride in excellent customer and employee satisfaction. You will be joining a group of professional, like-minded individuals who work collaboratively to achieve company goals.