Level 2 IT Engineer

At AzteQ Group, we're helping organisations across the UK transform the way they use technology. From cloud solutions and networking to managed services and infrastructure projects, we deliver expert IT services that keep businesses running and growing.

We're looking for a passionate Level 2 IT Engineer who enjoys solving problems, working with a variety of technologies, and building strong relationships with customers. If you're technically minded, customer-focused, and looking for a role where no two days are the same, we'd love to hear from you.

Why Join AzteQ?

• Work with a wide range of technologies and clients
• Career progression and ongoing training opportunities
• Exposure to cloud, networking, infrastructure, and project work
• Supportive and collaborative team environment
• Be part of a growing and ambitious technology business

What You'll Be Doing

As a Level 2 IT Engineer, you'll provide both remote and onsite technical support to our clients, helping them resolve issues and maximise the value of their IT systems.

Your responsibilities will include:

• Providing 1st and 2nd line technical support
• Troubleshooting hardware, software, networking, and Microsoft-related issues
• Managing incidents and service requests through our service desk
• Supporting Microsoft 365 and cloud-based services
• Installing, configuring, and maintaining IT equipment and infrastructure
• Assisting with onsite installations, upgrades, and project deployments
• Monitoring client environments using remote management tools
• Maintaining accurate documentation and knowledge base articles
• Building strong relationships with clients and delivering exceptional customer service
• Working closely with senior engineers, the service desk, and NOC teams

Do you have a valid Driving License license?, Do you have experience in IT support?, * Previous experience in a Level 2 IT Support, Service Desk, or MSP role

• Strong knowledge of Microsoft technologies and Windows environments
• Good understanding of networking principles and troubleshooting
• Excellent communication and customer service skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and manage your own workload
• Full UK Driving Licence

Desirable

• Experience working within a Managed Service Provider (MSP)
• Microsoft 365 administration experience
• Familiarity with RMM and PSA tools
• IT certifications such as Microsoft, CompTIA, or Cisco

The Person

We're looking for someone who is:

• Passionate about technology
• Customer-focused and professional
• Proactive and eager to learn
• Organised and able to prioritise effectively
• Comfortable working both independently and as part of a team

Pulled from the full job description

• Free parking
• Company pension
• On-site parking

For over 20 years, AzteQ has delivered trusted IT solutions and support services across multiple sectors including Construction, Retail & Hospitality, Education, and SMEs. We're committed to investing in our people, developing talent, and creating opportunities for long-term career growth. Apply Now If you're looking for a role that offers variety, technical challenge, career development, and the opportunity to make a real impact, we'd love to hear from you. * Join AzteQ and help shape the future of technology for our clients.