IT Support Specialist

The IT Support Specialist is responsible for providing advanced technical support across the organization, ensuring the stability, security, and efficiency of end-user computing environments. This role supports Windows systems, Microsoft 365 applications, networking infrastructure, enterprise software, and service desk operations. The position also plays a key role in driving automation initiatives through Python scripting, REST APIs, and AI-driven solutions to improve operational efficiency., * Provide advanced technical support for Windows devices, printers, VPN connectivity, networking, and end-user computing issues.

• Administer, support, and troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Manage, prioritize, and resolve Service Desk tickets in accordance with established procedures and service level expectations.
• Create, update, and maintain technical documentation, knowledge base articles, and support procedures.
• Assist with IT projects, including system upgrades, deployments, and infrastructure improvements.
• Develop and maintain automation solutions using Python, REST APIs, and related technologies.
• Identify opportunities to streamline processes through automation and AI-driven technologies.
• Install, configure, maintain, and support enterprise software applications and business systems.
• Collaborate with internal teams and vendors to ensure timely resolution of technical issues.
• Maintain a high level of customer service while supporting end users across the organization.

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Bilingual (English/Spanish)

• Proven experience providing technical support in Windows-based environments.
• Experience administering and supporting Microsoft 365 applications and services.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience troubleshooting hardware, software, and enterprise applications in a corporate environment.
• Hands-on experience with Python scripting and REST APIs.
• Familiarity with IT support tools, ticketing systems, and technical documentation practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in an SLA-driven environment.
• Excellent communication and customer service skills.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus.

Pulled from the full job description

• Paid time off
• Career development plan, * Paid time off

Del Toro Insurance is an insurance franchisor focused on developing and empowering entrepreneurs within the industry. With operations in Florida and Texas, we provide a strong support ecosystem-including training, onboarding, IT, HR, and accounting-to drive the success and growth of our employees and franchisees. Through strategic partnerships with leading insurance carriers, we offer a structured and scalable platform that fosters long-term professional development and a sustainable career path.