Training & Design Specialist - Commercial Onboarding & Servicing

The Training & Design Specialist - Commercial Onboarding & Servicing plays a critical, high-impact role within the Commercial Bank, supporting both onboarding and servicing teams. This position is responsible for designing, developing, and delivering comprehensive training programs that drive operational excellence, enhance employee performance, and ensure a seamless client experience.

This role blends instructional design, facilitation, and program management, while also supporting key project initiatives and administrative functions. You'll partner across multiple departments to ensure training solutions align with evolving business needs and strategic priorities., * Deliver new hire, targeted, refresher, and soft skills training programs supporting the Commercial Onboarding and Servicing teams.

• Partner closely with business leaders and front-line teams to identify training needs through ongoing engagement and routine meetings.
• Facilitate training for new hires as part of onboarding, ensuring a strong foundation in roles, systems, and processes.
• Design and develop engaging, interactive instructional materials, including reference guides, job aids, and instructional videos.
• Deliver training sessions both in person and virtually, adapting content and delivery to meet diverse learning needs.
• Support change execution by developing and delivering training that helps employees successfully adopt new processes, tools, and updates.
• Provide coaching to employees on soft skills tied to onboarding and servicing work.
• Collaborate across lines of business to ensure training solutions align with operational goals and business priorities.
• Identify gaps in knowledge or performance and recommend solutions through classroom training, virtual sessions, or self-paced learning resources.
• Maintain a strong understanding of applicable bank regulations, compliance requirements, and internal policies related to onboarding and servicing activities.
• Manage priorities and deliver high-quality learning solutions in a fast-paced environment.
• Gather and incorporate feedback from participants and stakeholders to continuously improve training effectiveness.

• Bachelor's degree in business, Finance, Education, or related field, or equivalent work experience.
• Minimum 3 years Training, leadership or adult learning background.
• Success in technical subjects and ability to explain concepts clearly.
• Adaptable approach for different learning styles and behavior recognition.
• Commitment to a learning organization and team environment.
• Business, technical, and cross-functional skills for problem-solving and timely decisions; understanding of financial and performance metrics.
• Collaborative and independent work within and beyond defined job functions.
• Strong verbal and written communication with positive influence on large audiences.
• Ability to work with Leaders and in a High-Paced environment with several initiatives., * Minimum of 3 years of experience in a training facilitator role within a financial institution.
• Experience within Commercial Bank onboarding and Servicing, including Payment, and Operational Services- operational systems, loan and similar.
• Excellent project management and organizational skills.
• Proficiency in Instructional designing and creating training programs.
• Knowledge of Commercial Bank onboarding and Servicing, including Payment, and Operational Services- operational systems, loan and similar.
• Proficiency in MS Office Suite and e-learning platforms.

Competencies and Skills

• Communicates openly and effectively.
• Coaching and feedback.
• Influences and motivates others.
• Proactive and action oriented.
• Innovative thinker with a passion for continuous learning.
• Detail-oriented with a strong commitment to quality.
• Able to adapt to changing environments and priorities.
• Drive for results.
• Champion change and innovation.
• Excellent written skills.
• Presentation skills.
• Adapts quickly to a fast past environment

Equipment Used

• PC
• Microsoft Office Suite
• Instructional Design Software
• Audio/Video Equipment for Virtual Learning

Training Required

• Fundamentals of Effective Instruction.
• On the job training as necessary.
• Classes as assigned.

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis., Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.