User Support Technician I (Entry-Level IT Support)

• Serve as the primary point of contact for IT support requests
• Provide remote troubleshooting and resolution for hardware, software, and service-related incidents
• Log, track, and manage tickets using IT service management tools
• Escalate issues appropriately to ensure timely resolution
• Support onboarding and offboarding activities, including account setup and access management
• Assist users with hardware/software usage and best practices
• Utilize tools such as ITSM platforms, endpoint management systems, and remote support tools
• Perform basic network troubleshooting and diagnostics
• Support environments including:

• Windows and Mac operating systems
• Mobile devices (iOS)
• Microsoft 365 applications and services
• Active Directory and account management
• VPN and VoIP systems

• Collaborate with team members and contribute to process improvement and documentation
• Occasionally assist with hardware deployments or onsite support needs
• Participate in an on-call rotation for after-hours or weekend support, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Mechanical BIM Designer Actalent Taylor, TXOn-Site AutoCAD Planning Visionary Management Innovation Sheet Metal Coordinating Construction Communication Semiconductors Subcontracting Autodesk Revit Clash Detection Scope Management Constructability Project Management Mechanical Systems Electrical Systems Quantity Take-Offs Workflow Management Document Management Design Documentation Architectural Drawing Mechanical Engineering Advanced Manufacturing Artificial Intelligence Construction Management Ability To Meet Deadlines Critical Illness Insurance Building Information Modeling +0 Loan Consultant OneMain Financial Austin, TXOn-Site Sales Loans Finance Budgeting Leadership Management Collections Multitasking Financial Sales Customer Service Influencing Skills Debt Consolidation Insurance Products Business Development Customer Empowerment Influencing Without Authority Medical Practices And Procedures Management Training And Development +0 REMOTE-Electrical BIM Designer-HIRING ASAP Actalent Austin, TX*Remote AutoCAD Visionary Operations Innovation Coordinating Construction Shop Drawing Communication Autodesk Revit Detail Oriented Clash Detection Constructability Industry Standards Workflow Management Virtual Environment Collaborative Software Artificial Intelligence Technical Documentation Commercial Construction Critical Illness Insurance Building Information Modeling Continuous Improvement Process Virtual Design And Construction (VDC) Mechanical Electrical And Plumbing (MEP) Systems

Operations Leadership Proactivity Communication Team Oriented Microsoft 365 Detail Oriented Professionalism Problem Solving Customer Service Deskside Support Business Valuation Service Management Process Improvement Endpoint Management IT Service Management System Administration CompTIA Certification Full Stack Development Remote Troubleshooting Artificial Intelligence Network Troubleshooting Business Transformation Standard Operating Procedure Troubleshooting (Problem Solving), We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of contact for end users, providing technical support for hardware, software, and service-related issues via phone, email, and chat.

The ideal candidate will bring strong customer service skills, technical troubleshooting ability, and a positive, professional attitude while supporting a wide range of IT environments., * High School Diploma or equivalent required

• Associate's or Bachelor's degree in IT or related field preferred
• Relevant technical certifications or trade school training encouraged, * 1+ year of Service Desk experience
• OR
• 2+ years of Tier 1+ experience in system administration or networking
• OR
• 1+ year of IT Field Technician / Deskside Support experience, * Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills (written and verbal)
• Ability to remain calm and effective in high-pressure situations
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively
• Willingness to learn, take initiative, and grow professionally, * Desktop and hardware support
• IT troubleshooting and ticket resolution
• Windows operating systems
• Basic networking fundamentals, * Experience documenting standard operating procedures (SOPs)
• Familiarity with ITIL best practices and service management processes
• Exposure to enterprise tools such as endpoint management or ticketing systems

This is a Contract to Hire position based out of Austin, TX. Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.