Sr. Systems Administrator

Created in 1993, LAHSA is a joint powers authority of the City and County of Los Angeles. As the agency that leads HUD's required Continuum of Care (CoC) functions in the Los Angeles CoC, weare responsible forcoordinating the region's joint application for federal funding as well as supporting a regional approach to data, planning, and strategy across most of LA County. LAHSA also administers funding from federal, state, and local governments to service providers who work every day to solve homelessness in our community. LAHSAisseekingan experienced, self-directed, and highly analyticalSenior Systems Administratorto manage,optimize, andmaintainour enterprise IT infrastructure. Serving an expanding environment of 500-700 users, 25+ servers, and approximately 250+ active workstations, this role ensures the reliability, security, and performance of allserver, network, cloud, and endpoint systems. As a senior-level professional, you will perform the most complexsystemssoftware and hardware engineering, lead critical infrastructure projects, and apply sound supervisory principles to mentor junior IT staff and oversee temporary support personnel. This role bridges advanced systems administration with strategic systems analysis, helping to shape public-sector technology delivery and provide data-driven solutions for organizational decision-making. The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities., Infrastructure & Systems Administration

• Server & Cloud Management:Administer andmaintainon-premises and cloud-based servers (Windows Server 2012/2016/current, Linux) in a hybrid environment. Build, configure, andmaintainweb, virtual (VMware vSphere / Hyper-V), and client-server environments.
• Directory & Identity Services:Manage Active Directory, Azure AD/Entra ID, Group Policy, DNS, DHCP, SSL/TLS certificates, and advanced authentication technologies.
• Enterprise Applications:Administer the Microsoft 365 tenant (Exchange Online, Teams, SharePoint, Intune) and core communication infrastructure, including firewall-integrated emailfiltering and Digium phone/voicemail systems.
• Storage & Performance:Optimize and monitor Storage Area Networks (SAN), Network Attached Storage (NAS), and direct access devices. Conduct routine performance tuning, capacity planning, andhardware-softwarecomparative analyses.
• Procurement & Life Cycle:Develop requests for proposals (RFPs), bids, and procurement specifications for system hardware and software. Manage project schedules, software licensing, asset inventories, and vendor/consultant relationships.

2. Security, Compliance, & Disaster Recovery

• Security Frameworks:Implement and enforce security policies consistent with agency standards and applicable public-sector frameworks (NIST, CJIS, FISMA, or equivalent).

• Network Security:Handle day-to-dayfirewalladministration, VPN configurations, network segmentation, and secure communication protocols (SSH, SSL).

• Patch & Vulnerability Management:Maintainand assess all components necessary for server patch management and vulnerability remediation tracking.

• Disaster Recovery & Business Continuity:Analyze, design, and implement Business Impact Assessments (BIA), IT Disaster Recovery procedures, and Business Resumption Planning. Manage automated backups, virus protection, and conduct regular restore tests.

• 3. Systems Analysis, Operations, & Tier 3 Support

• Advanced Systems Analysis:Analyze procedures, methods, and operations of computer-based information systems to design and recommend solutions that improve efficiency and economy.

• Escalation Support:Serve as the Tier 3 escalation point for complex infrastructure, system, and communication issues. Provide 2nd and 3rd level troubleshooting for network, operating system, database, and hardware errors.

• Documentation:Create andmaintainprecise technical documentation, runbooks, network diagrams, standard operating procedures, and end-user manuals.

• Operational Deployments:Translate analytic or mathematical models into operational IT solutions. Handle immediate-need activities, including office reconfigurations, new hire onboarding, and video conferencing setups.

• 4. Leadership & Collaboration

• Supervision & Mentorship:Apply sound supervisory and training principles to build an effective workforce. Act as a lead worker or direct supervisor to prioritize workloads, assign tasks, review/evaluate work, and mentor junior IT staff or temporary information support personnel.

• Cross-Departmental Liaison:Act as a technical liaison to department heads, City/County officials, external agencies, and application developers to coordinate technology needs and system interfacing.

• Change Management:Participatein change management protocols, scheduled maintenance windows, and team on-call rotations (accessible via mobile phone during work and non-work hours).

• Other duties as assigned by the Director of Information &Technology, Schedule:?The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs. Additional Information:?LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angelesofficea minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or withouta reasonableaccommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you requirean accommodation, please contact Human Resources athumanresources@lahsa.orgtoinitiatethe interactive process. Residency Requirement:This position requires the employee toresidewithin the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Do you have experience in Wireless access points?, Do you have a Bachelor's degree?, * Core Networking:In-depth knowledge of IP networking, routing, switching, wireless access points, load balancing, firewalls, and secure communication protocols.

• Automation & Scripting:Strong shell scripting skills, preferably with PowerShell, to automate routine administrative processes and extend computer capabilities.
• System Methodology:Solid understanding of systems development methodologies, agile development life cycles, and database design concepts (relational vs. hierarchical).
• Analytical Tools :Familiarity with high-level data retrieval languages and end-user application tools (e.g., modern database, reporting, and dashboard utilities).
• Soft Skills:Outstanding oral and written communication skills; ability to prepare clear, concise technical and budget reports; and the ability to deal tactfully and effectively with diverse stakeholders.

Training & Experience

• Bachelor'sdegreefrom an accredited college or universityininformationsystems,ComputerTraining and Experience Requirements
• Applicants may qualify for this senior position through any combination of extensive and applicable work experience and educational credentials thatdemonstratethe ability to successfully perform the duties:
• Option A:Bachelor's degree from an accredited four-year college or university in Computer Science, Information Systems, or a closely related field,ANDfive to seven (5-7) years of progressive experience as a Systems Administrator/Analyst, including at least two (2) years of full-time paid experience implementing, configuring, and securing enterprise-level servers and large computing networks.
• OptionB:Valid industry certifications (e.g., MCSE, ITP, Microsoft Certified Solutions Associate/Expert, or equivalent)ANDa minimum of three (3) years of dedicated experience supporting mission-critical infrastructure on local and hosted servers.
• Supervisory Experience:Prior experience leading, mentoring, or directly supervising technical personnel is highly preferred.

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance, Dental Insurance LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Dental plans are administered through ADP Workforce. The following are enrollment options:

Dental HMO/PPO: Guardian Dental

VSP Vision Plan LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

AFLAC Supplemental Insurance LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

ADP Flexible Spending Accounts LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Life Insurance LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.

Voluntary Group Life Insurance LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Long Term Disability LAHSA pays 100% of the premium for long term disability coverage through ADP.

Public Service Loan Forgiveness (PSLF) Program Eligibility LAHSA is considered a government employer for the PSLF Program.

Pension Plan LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.

Deferred Compensation Plan LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.

Time Off Administrative Leave Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.

Vacation Vacation is earned according to each month of service commencing with the employee's initial date of hire.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your workimpactthe community, but we also offer a comprehensive and competitive benefits package., We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team! Medical Insurance LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Medical plans are administered through ADP Workforce. The following are enrollment options, Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours. Paid Holidays All employees receive the following observed company holidays off: New Year's Day Martin Luther King Jr. Day President's Day Cesar Chavez Day Memorial Day Juneteenth Day Independence Day Labor Day Indigenous People's Day Veteran's Day Thanksgiving Day Day After Thanksgiving