L3 Support Tech Deskside (1497886)

Reliance One, Inc. is seeking an experienced L3 Support Tech - Deskside Support to support enterprise-wide infrastructure, production systems, and manufacturing technology environments. This role is responsible for maintaining and supporting critical IT infrastructure, production networks, telecommunications systems, server environments, and plant-floor technologies that directly impact manufacturing operations. The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise infrastructure within a manufacturing environment, and the ability to respond effectively to production-critical incidents. This position requires a hands-on professional who can support infrastructure operations, coordinate with vendors, maintain documentation, and participate in on-call support activities. What You'll Be Doing Infrastructure Operations

• Perform pre-shift checks across server, storage, network, and infrastructure environments for multiple shifts.
• Support server and network infrastructure installations, refreshes, and break/fix activities.
• Assist with preventative maintenance activities related to power and HVAC systems.
• Conduct weekly inspections of plant-floor networks, telecom infrastructure, and data center environments.
• Perform monthly wireless network audits and remediation activities.
• Monitor infrastructure alerts, network monitoring systems, and production support channels.
• Monitor communication platforms for issues impacting production operations.

Network, Power & Cabling Support

• Coordinate installation and repair of network drops and power connections.
• Support approved infrastructure changes and change management activities.
• Perform telecom room inspections, including power, temperature, and environmental checks.
• Troubleshoot network and telecommunications equipment.
• Install switches, activate ports, and support network maintenance activities.
• Conduct hardware readiness and validation checks prior to equipment moves, additions, or changes.
• Execute hot-swap procedures on mission-critical equipment.

Administration & User Support

• Provide escalation support for production support teams and critical incidents.
• Manage user administration activities, including file and folder access requests.
• Conduct inventory audits of IT equipment and infrastructure assets.
• Support priority service restoration activities and countermeasure implementation.
• Assist with enterprise support services as required.

Vendor & Site Coordination

• Escort vendors throughout data centers, computer rooms, and production facilities during maintenance and installation activities.
• Coordinate repairs and maintenance with vendors and internal teams.
• Provide onsite support for incidents, changes, and troubleshooting activities requiring hands-on assistance.

Documentation & Compliance

• Create, maintain, and standardize operational documentation and procedures.
• Ensure documentation is reviewed and approved according to established standards.
• Create and submit change requests for infrastructure and site activities.
• Maintain accurate records of activities, configurations, and support processes.

Project Support

• Support infrastructure deployments, application implementations, equipment refreshes, and server rack installations.
• Assist with system upgrades and site improvement initiatives.
• Support planned maintenance activities during non-production periods and facility shutdowns.

On-Call Responsibilities Incident Response & Monitoring

• Serve as the first point of contact for production and infrastructure escalations.
• Monitor infrastructure alerting systems, communication channels, and incident management tools.
• Respond to priority incidents and follow established escalation procedures.
• Provide on-call support for production operations, weekend activities, and critical infrastructure incidents.

Operational Support

• Provide onsite support for incidents and infrastructure activities requiring hands-on troubleshooting.
• Support planned non-production activities, including facility shutdowns and maintenance events.
• Coordinate with vendors and internal stakeholders to ensure timely issue resolution.

Do you have experience in Wireless networking?, Do you have a Associate's degree?, * 3+ years of experience supporting enterprise IT infrastructure in a manufacturing, industrial, or production environment.

• Strong knowledge of network infrastructure, telecommunications, servers, and data center operations.
• Experience troubleshooting switches, wireless networks, cabling, and connectivity issues.
• Experience supporting Windows-based enterprise environments.
• Understanding of change management and incident management processes.
• Strong analytical and troubleshooting skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience supporting production-critical systems and operations.
• Ability to work weekends, off-shifts, and participate in an on-call rotation.
• Strong documentation and organizational skills.

Preferred Qualifications (Added Bonus)

• Experience supporting manufacturing or automotive production environments.
• Familiarity with network monitoring tools such as PRTG, DNAC, Nagios, SCOM, or similar platforms.
• Experience with server, storage, and virtualization technologies.
• Knowledge of telecommunications infrastructure and data center operations.
• Experience supporting plant-floor technologies and industrial networks.
• Associate's or Bachelor's Degree in Information Technology, Computer Science, or related field.
• Relevant certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft certifications.

$35 - $40 an hour - Full-time, Contract, Pulled from the full job description

• Paid holidays
• Benefits from day one