IT Project Manager (MSP)

• Growth Mindset: We invest in continuous improvement for our team, our clients, and our company.
• Integrity: We operate with honesty, transparency, and a client-first approach.
• Ownership: We take responsibility for our commitments and deliver on them.

As our IT Project Manager, you will lead and manage IT projects from kickoff through completion-ensuring they stay on schedule, within scope, and on budget. You'll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery., * Developing and managing project plans, timelines, and budgets

• Lead, oversee, and manage project engineers on the project team - act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success - understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
• Take the initiative to recognize, monitor, and address potential risks.
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
• Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
• Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
• Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
• Evaluate and offer feedback on project hour estimates that are non-technical
• Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Do you have experience in Technical Proficiency?, Do you have a Bachelor's degree?, As our organization continues to grow, we're excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You'll play a key role in driving successful outcomes, coordinating cross-functional teams, and ensuring projects are executed with excellence., * Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field - or equivalent practical experience.

• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment.
• Proven ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes.
• PMP certification preferred (or other relevant project management credentials)

️ Technical Skills

• Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.

• Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).

• Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.

• Familiarity with IT Service Management (ITSM) frameworks and best practices.

• Other Skills & Abilities

• Exceptional organizational and time-management skills.

• Strong communication and interpersonal abilities, with a client-focused approach.

• Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies.

• Detail-oriented and committed to accuracy and follow-through.

• Able to work both independently and collaboratively within a team environment

2.62.6 out of 5 stars Federal Way, WA Remote $90,000 - $110,000 a year - Full-time, Pulled from the full job description

• 401(k) 4% Match
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, At FusionTek, we truly believe our people are our greatest asset. We're proud to offer a comprehensive and competitive benefits package, including:
• Salary Range: $90,000-$110,000/year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
• Comprehensive coverage: Medical, Dental, and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Educational reimbursement for certification exams and access to company-provided training resources
• Team culture: Fun events and opportunities to connect with colleagues

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we've been delivering high-quality IT infrastructure management and support to small- and mid-sized businesses across the country.