Java Full Stack Developer

THE TILTED CIRCLE USA INC.
Charlotte, United States of America
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Charlotte, United States of America

Tech stack

Java
API
Agile Methodologies
Artificial Intelligence
Interactive Voice Response
Google BigQuery
Cloud Computing
Computer Telephony Integration
Continuous Integration
Data Structures
Relational Databases
Software Design Patterns
DevOps
Github
Identity and Access Management
Session Initiation Protocols
Machine Learning
Maven
NoSQL
Commercial Software
Release Management
Cloud Services
TensorFlow
Software Engineering
SQL Databases
Subversion
Systems Integration
Speech Recognition
WebRTC
Google Cloud Platform
Chatbots
Prophet
System Availability
Prompt Engineering
Spring-boot
Apigee
Amazon Web Services (AWS)
Gitlab
GIT
Google Cloud Functions
XGBoost
Kafka
Bitbucket
Data Management
Machine Learning Operations
Speech Synthesis
Terraform
Webhooks
Natural Language Understanding
Jenkins
Microservices

Job description

Must have- CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git) Skills- Google Cloud Platform; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; Kafka

Requirements

We are looking for an experienced Java Full Stack / CCaaS & Conversational AI Engineer with 4+ years of experience in software development and cloud-based customer experience platforms. The ideal candidate should have expertise in Java, Microservices, Google Cloud Platform, CCaaS technologies, and AI-driven conversational solutions.

  • 4+ years of commercial software development experience.
  • Good knowledge with Understanding of model lifecycle, good understanding of data structures, algorithms, and design patterns
  • Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
  • Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
  • Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
  • Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
  • Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
  • Experience with Agile development, CI/CD, DevOps, and observability.
  • Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
  • Understanding of data structures, algorithms, and design patterns.
  • Proactively identifies continuous improvement opportunities beyond the obvious.

Apply for this position