IT Executive Support Specialist

Our firm is partnering with a leading global manufacturer of electrical connection and protection solutions to hire an IT Executive Support Specialist based in Anoka, MN. Our client is a globally recognized organization with a robust portfolio of industry-leading electrical product brands and more than 100 years of innovation behind them. They design, manufacture, market, install, and service high-performance products that connect and protect some of the world's most sensitive equipment, buildings, and critical processes. With a dynamic global footprint, diverse operations, and a strong culture of innovation, integrity, and customer focus, our client offers an environment where you can stretch your abilities, grow your career, and make a meaningful impact every day. They are looking for people who put their innovation to work to advance both the company's success - and their own., As the IT Executive Support Specialist, you will serve as the primary point of contact and escalation for Executive and C-Suite users, ensuring seamless technology experiences across the organization's leadership team. You will lead complex troubleshooting efforts, drive IT improvement projects, and collaborate with cross-functional stakeholders to deliver advanced technical solutions., * Serve as the primary point of contact and escalation for Executive and C-Suite users.

• Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
• Expedite issue resolution for executives by coordinating across IT teams.
• Partner with key stakeholders across different business segments to understand their needs and deliver technical solutions.
• Troubleshoot moderate to complex hardware, software, network, and operating system issues.
• Lead projects to improve IT operations and systems.
• Collaborate with various groups to understand their technology needs and challenges.
• Take ownership of issues to ensure timely resolution in alignment with SLA targets.
• Analyze, diagnose, and resolve moderately complex end-user problems.
• Provide remote support for systems and applications.
• Accurately document details of issues, troubleshooting steps, and resolutions.
• Maintain knowledge base articles to assist other technicians.
• Identify appropriate assignment groups and transfer tickets accordingly.
• Provide on-call support during non-business hours when needed.
• Perform other duties as assigned.

• 5+ years of experience in enterprise IT support.
• 3+ years of experience working directly with C-Suite Executives, Presidents, and VPs.
• 5+ years supporting Windows and iOS environments in large enterprises.
• Expert knowledge of Windows 10/11, Office 365, iOS, and device management.
• Demonstrated expertise supporting Microsoft Teams, conference rooms, and boardroom technology.
• Hands-on experience with SCCM, Azure AD, Active Directory, and O365.
• Experience with disk imaging, including PXE booting devices using SCCM.
• Working knowledge of core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience supporting the deployment and changes of networking infrastructure.
• Experience maintaining accurate inventory of IT assets.
• Strong leadership and project management skills.
• Proven ability to manage executive relationships with poise and professionalism.
• Strong problem-solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong documentation skills.
• Ability to meet the physical demands of the role.
• Experience working with ticket management systems.
• Strong teamwork and collaboration skills.
• Desire to continuously expand technical knowledge., * Experience with Logitech Tap and Crestron devices.
• Experience with FreshService ticket management system.
• Background supporting executive leadership in a global, multi-site manufacturing or industrial environment.

Our client offers eligible full-time employees a comprehensive benefits package designed to support their health, well-being, financial security, and work-life balance. Benefits may include medical, dental, and vision insurance; flexible spending accounts; short-term and long-term disability coverage; critical illness and accident insurance; life insurance; a 401(k) retirement plan with company match; and an employee stock purchase plan with company match. Additional supplemental benefits may include tuition reimbursement, caregiver leave, personal and parental leave, back-up care services, paid time off including volunteer time, well-being programs, and legal and identity theft protection.