Senior Director, Software Engineering

Tableau is at a critical inflection point, and we are building a world-class engineering team to ensure our most strategic customers succeed. As a Senior Director of Software Engineering, you will lead a high-impact team of engineers and product managers embedded directly within the core Engineering organization. Your mission is to help our customers by removing technical blockers, accelerating adoption of our services, and reducing attrition - with a primary focus on resolving complex, customer-specific technical issues. This is a hybrid role based in San Francisco, CA or Bellevue, WA.

Unlike traditional customer success or sales roles, this position sits within the Engineering organization. You will work directly on the hardest technical challenges our customers face, partnering across field and product teams to redefine how Tableau Engineering engages with the enterprise world.

What You'll Actually Be Doing

• Build and scale a global team of subject matter experts (SMEs) across Tableau products and services.
• Proactively engage at-risk customers to resolve technical blockers and unmet needs driving churn.
• Partner with top strategic accounts to ensure successful implementation and deployment of Tableau products and services.
• Define and manage intake, triage, and exit criteria for engagements, keeping the team focused on high-value, high-risk scenarios.
• Establish models for scaling this team's knowledge and charter.
• Partner deeply with our field, customer facing teams, and partners while maintaining clear role boundaries to ensure the engineering organization focuses on engineering outcomes rather than project management.

• You have 15+ years of experience in engineering, project delivery, and senior customer-facing leadership roles.
• You have demonstrated experience leading Professional Services, Field Engineering, FDE or similar technical consulting functions at scale.
• You have proven ability to build and maintain large-scale distributed systems, with deep familiarity with the Tableau ecosystem (Server, Cloud, Next) or similar enterprise data platforms.
• You have experience working with C-suite executives at Fortune 500 or large enterprise companies to resolve critical technical escalations and align product vision with business value., * You have experience ramping a global team from the ground up and implementing consistent operating models across geographies.
• You are skilled at measuring success through customer health scores, adoption rates, and attrition reduction rather than traditional revenue quotas.
• You have established models for scaling team knowledge and expanding a team's charter over time.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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