System Administrator

SAIC has an immediate need for a System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets as part of a 24/7/365 operations located in either location Charleston, SC or New Orleans, LA.

This is a hybrid/remote role; however, the candidate MUST be within 30 miles of either location.

NOTE: this is a 3rd shift position (12:00a-8:00aEST) Tuesday-Saturday (subject to adjust for peer/customer support)

Typical Duties Include:

• Acknowledge or receive Priority 1 system outages then troubleshoot
• Troubleshooting system admin related hosting outages and operational tickets
• Work with application team and other team members to resolve outages
• Report outages and issues to data center team members, leadership and program teams
• Perform software updates and patches, as necessary
• Use of monitoring systems such as SolarWinds and SPLUNK
• Manage Active Directory, group policy and Account issues
• Interpret technical information to create and send written notifications and SITREPs on behalf of the Division
• Review and edit written notifications and SITREPs, before they are sent on behalf of the Division
• Apply system related cyber updates and STIGs to address vulnerabilities

• BS degree and two (2) years of related experience; four (4) years of experience accepted in lieu of degree, * Working knowledge of AWS Console & AWS Hosting environment
• Experience with CITRIX Director
• Working knowledge of Active Directory and group policy
• Working knowledge of ports and their function
• Working knowledge of monitoring systems such as SolarWinds and SPLUNK
• Working knowledge in troubleshooting windows server OS and supporting functions across a domain
• Self-starter with ability to self-direct training
• Proven ability to grasp and apply new information quickly
• Strong desire to grow in a face paced environment
• Shows initiative on assignments, and professionally executes projects with little direction
• Ability to be creative, innovative, and responsible, and able to master good decision-making skills
• Work as an integral part of a team and thrive in collaborative environments
• Excellent written and oral communication
• Professional sense of customer service working through issues and communicating with higher level mission owners

Required Clearance:

• Active DoD Secret Security Clearance

Required Certification:

• DoD 8140 IAT Level II (Security+ CE, CCNA, or GSEC)

Desired Certifications:

• Windows Server OS 2022
• AWS Practitioner