Specialist, IT Infrastructure

The IT Infrastructure Specialistis responsible forengineering and supporting modern endpoint management solutions with a focus onMicrosoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end-user experience by delivering automated, cloud-managed endpoint capabilities aligned to AbbVies modern workplace strategy.

The position plays a key role in advancingIntune-first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise., * Support theend-to-end lifecycle of endpointsacross Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement

• MaintainIntune-based device management policies, including compliance policies, configuration profiles, update rings, and application deployment
• Support macOS endpoint management usingIntune, ensuring alignment with enterprise standards and roadmap toward unified management
• Maintainstandardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g.,GxPwhere applicable)
• Supportautomation-first solutionsusing scripting (PowerShell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation
• Troubleshootidentity-driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration
• Provide escalation support for complex endpoint issues, performingroot cause analysisand implementing long-term fixes to reduce repeat incidents
• Leverage endpoint analytics and monitoring tools (e.g.,Nexthink, Intune reporting) to improve device health, performance, and user experience
• Collaborate withSecurity, Identity, Network, and Application teamsto ensure endpoint solutions meet enterprise security, compliance, and usability standards
• Maintain clear and concisetechnical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams
• Track and improve endpoint KPIs such asdevice compliance, patch success rates, encryption coverage, software deployment success, and MTTR
• Contribute to roadmap execution byidentifyingopportunities tosimplify tooling, reduce legacy dependencies, and accelerate Intune adoption

• Bachelors degree in Information Technology, Computer Science, Engineering, or equivalent experience
• 4+ years of experience in endpoint engineering, desktop engineering, or modern device management
• Hands-on experience withMicrosoft Intunefor device configuration, compliance, and application deployment
• Experience supportingmacOS endpoints in an enterprise environment, including lifecycle management and troubleshooting
• Experience withApple Business Manager (ABM)and macOS provisioning workflows
• Strong troubleshooting skills across OS, application, identity, and connectivity issues
• Experience withAzure AD / Entra ID, including Conditional Access and device compliance concepts
• Scripting/automation experience (PowerShell, Bash, or shell scripting)
• Familiarity with ITSM processes (incident, problem, change management)
• Strong communicationand documentation skills

Preferred:

• Experience withJamfProand integration with Microsoft Intune (coexistence or migration scenarios)
• Experience implementing or supportingZero Touch provisioning(Windows Autopilot and macOS enrollment)
• Familiarity withendpoint security controls(encryption, EDR, compliance posture) in Intune-managed environments
• Experience withNexthink or endpoint analytics toolsfor user experience and performance monitoring
• Experience in regulated environments (e.g.,GxP) with audit-ready configurations
• Experience contributing toIntune migrations, tenant standardization, or legacy tool decommissioning

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this roleat thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on manyfactors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount isearned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat areallocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Companys sole and absolutediscretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.