Network Support Administrator

R+L Carriers
Wilmington, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Wilmington, United States of America

Tech stack

LTE (Telecommunication)
Border Gateway Protocol
Network Analysis
Computer Networks
Network Congestion
Dynamic Host Configuration Protocol
DNS
EtherChannel
Firmware
Networking Hardware
Subnetting
Virtual Private Networks (VPN)
Multi-protocol Systems
Network Security
Network Monitoring
Routing
Network Segmentation
Open Shortest Path First
Prism (Software)
TCP/IP
Virtual Local Area Networks
Wide Area Networks
Computer Networking Systems
Connectivity Problems
Firewalls (Computer Science)
Information Technology
Low Latency
SolarWinds (Software)
Network Support
Performance Monitor
Cisco Switches
Cisco networks

Job description

  • Monitor, support, and troubleshoot enterprise routing, switching, wireless, SD-WAN, firewall, and telecommunications infrastructure.
  • Configure and support Cisco Catalyst, Cisco DNA Center, Meraki, Silver Peak (EdgeConnect), Cradlepoint, Palo Alto, and Prisma networking and security platforms.
  • Respond to and resolve network incidents including node outages, interface failures, BGP routing issues, WAN connectivity problems, packet loss, latency concerns, and security-related network events.
  • Support BGP, OSPF, VLANs, STP, EtherChannel, ACLs, QoS, DHCP, DNS, VPN, and network segmentation technologies.
  • Utilize SolarWinds and network analysis tools to monitor performance, identify issues, and maintain operational stability.
  • Manage ISP circuits, MPLS, broadband, LTE, SD-WAN, and carrier services.
  • Perform network hardware installations, firmware upgrades, lifecycle replacements, and configuration changes.
  • Maintain network documentation, diagrams, standards, and operational procedures.
  • Provide tier-2 and tier-3 support for escalated network incidents and service requests.

Requirements

  • 3+ years of experience supporting enterprise network environments.
  • Experience supporting Cisco Catalyst switching, Cisco DNA Center, Meraki, Palo Alto, Prisma, routing, wireless, and SD-WAN technologies.
  • Strong understanding of TCP/IP, routing, switching, subnetting, DNS, DHCP, VPNs, firewalls, and WAN connectivity.
  • Experience troubleshooting BGP, OSPF, VLANs, STP, carrier circuits, and network security technologies.
  • Experience with SolarWinds and network monitoring platforms.
  • Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  • Cisco CCNA, CCNP, Palo Alto PCNSA/PCNSE, or equivalent certifications.
  • Experience supporting large multi-site enterprise networks.
  • Experience with network security technologies, firewalls, NAC, Prisma, and segmentation.

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