Desktop Support Team Lead

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support, We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies., * Lead and support desktop technicians, providing guidance and technical mentorship

• Serve as the escalation point for complex technical issues
• Troubleshoot hardware, software, networking, and endpoint management issues
• Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
• Manage desktop-related projects and technology deployments
• Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
• Maintain accurate documentation, asset inventory, and ticket records
• Collaborate with vendors and internal stakeholders to resolve technical challenges

• Associate''s degree in Information Technology or equivalent experience
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
• Experience supporting audiovisual and collaboration technologies
• Proven ability to mentor team members and handle escalated technical issues