Systems Administrator I

• Manage and resolve helpdesk tickets submitted by client end-users, from intake through resolution
• Administer Microsoft Entra ID, M365, and Intune environments across multiple client tenants
• Participate in project implementations including new client onboardings and technology deployments
• Travel on-site to client locations when remote resolution is not feasible
• Maintain thorough, accurate documentation for all work performed and client environments
• Participate in an on-call rotation to support 24/7 client coverage
• Proactively identify opportunities to improve client environments and recommend solutions

• 1 to 3 years of hands-on experience with Microsoft Entra ID, M365, and Intune in an SMB environment
• 1 to 3 years of helpdesk or IT support experience, owning tickets from intake through resolution
• Proficiency administering M365 tenants: Exchange Online, SharePoint, Teams, and OneDrive
• Experience managing Entra ID identities, groups, conditional access, SSO, and MFA
• Hands-on Intune MDM/MAM experience including device enrollment, compliance policies, and app deployments
• Strong communication skills, including the ability to explain technical concepts to non-technical users

Preferred

• Experience in a Managed Services Provider (MSP) or non-profit environment
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
• Experience with RMM platforms (NinjaOne, ConnectWise Automate, Kaseya, etc.)
• CompTIA A+ or Network+ certification preferred, * A self-starter who takes ownership of problems and follows through to resolution
• Strong attention to detail and commitment to thorough documentation
• Ability to manage competing priorities in a fast-paced, multi-client environment
• A consultative mindset with the ability to understand how technology serves business goals
• A team player who can also work independently with minimal oversight

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Flexible schedule Full-time On call Hybrid work in Morrisville, NC 27560, * Health, dental, and vision insurance (costs shared)

• Supplemental benefits available
• 401(k)
• Generous and flexible PTO
• Technical training guidance and reimbursement
• Expense reimbursement for eligible costs

Connect Cause is an Equal Opportunity/Affirmative Action employer and considers all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Pay: $45,000.00 - $60,000.00 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Connect Cause provides affordable, scalable IT and cybersecurity solutions exclusively for non-profit organizations. We believe technology should empower non-profits to focus on their missions, and we're the team that makes that happen.