Staff Product Applications Engineer

• Deliver high-quality Hardware and RF technical support to customers with excellence in both content and responsiveness
• Engage with technical leadership at customers and partners on product features, capabilities, and applied standard methodologies for the manufacture and use of RAIN RFID inlays and tags
• Generate and maintain technical enablement tools for new and existing products: technical documents, application notes, training, videos, reference designs, demonstrations, and testing
• Identify and document applied knowledge of products and benchmark against competition
• Work with a cross functional group to build technology demonstrations or proof of concepts that showcase our RAIN RFID End Point IC's capabilities
• Lead a team-based effort to solve complex customer issues by collecting detailed customer information, capturing tag data using RF and other test equipment, analyzing results, and collaborating with senior technical leaders within Impinj
• For every customer case develop an integrated plan to root cause the issue, and communicate regularly with our customers and the internal team
• Willingness and ability to work outside of normal business hours (e.g. on-call or a flexible schedule); our customers are global and sometimes require help in different time zones. We'll work with you to find an approach that fits

Do you have experience in Technical support via phone?, * Bachelor's degree in electrical engineering or related field of study and 8+ years of experience in RF/silicon engineering or related role, or equivalent combination of education and experience

• A structured, analytical approach and strong technical problem-solving skills
• Effective communication skills are required. You should have experience having technical conversations with customers via email, phone, and live presentations. This helps represent Impinj and our platform to technical audiences inside and outside the company.
• Detail-oriented writing skills
• Curiosity to learn new skills and tackle difficult problems to find solutions
• Proficiency working with data analytic software and communicating complex data in an understandable fashion to internal and external audiences
• Proven experience working with customers to understand requirements and translate these into technical solutions
• A proactive mindset and the ability to respond to customer needs at the pace of business

3.33.3 out of 5 stars Seattle, WA Remote $131,200 - $196,800 a year, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off, The typical base pay range for this role across the US is $131,200 - $196,800. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others., Know you're making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at "Tecnopuc," a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We're inventing ways to connect every thing to the Internet - including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it's a thing, we're working to connect it. Join Impinj and help us realize our vision of a boundless IoT- connecting trillions of everyday items to the Internet.