Data Center Technician, Bridge Solutions

As a Bridge Solutions Technician, you will work remotely on a dedicated ticket queue with outlined workflows to repair or diagnose datacenter equipment. You will also work onsite to learn new datacenter equipment and flows or keep up with revisions to the datacenter. This position requires a good understanding of computers and software.

How You Will Make An Impact: Work remotely within a global team managing ticket volume via reSORT

Work with urgency within ticket SLAs

Use CLI/terminal to fix software issues

Escalate and communicate ticket guide discrepancies

Ability to watch for and use updated workflows consistently

Collaborate with other team members for issues you find

As needed, focus on local site operations depending on ticket volume

Other duties as assigned by global lead

Moderate knowledge of multiple server platforms with ability to learn new platforms

Basic CLI knowledge, with willingness to expand your knowledge

Moderate level of written and verbal communication

Willingness to apply methods to solidify business habits

Ability to apply server repair methods to data center equipment

Ability to handle multiple responsibilities

Good eye for detail

Preferred Qualifications

Minimum 2+ years of experience in a datacenter

2+ courses using the Linux command line or terminal

Experience within this role as a project-based support technician

Estimated Pay Range: 25.00/hr

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.