Salesforce Application Support Specialist

Our client, a leading national provider in the residential clean energy and solar industry, is seeking a talented and motivated Application Support Specialist to join their Tech Application Support Team. This is a pivotal opportunity as the team prepares to accommodate the heightened demands of their business's peak season. The right candidate will help uphold the highest standards of support for internal employee customers and play a key role in ensuring the smooth operation of business-critical technology applications., In this role, you will provide first-line technical support and assistance to end-users, troubleshoot software and application issues, and ensure the reliable performance of various technology platforms across the organization. You will collaborate closely with Level 1 and Level 2 support teams to escalate and resolve complex issues while delivering exceptional customer service and clear communication., * Provide first-line technical support to end-users via phone, email, chat, or ticketing system.

• Diagnose and resolve software issues related to technology applications and systems.
• Escalate unresolved issues to team SMEs or Leads while maintaining ownership of the support ticket.
• Assist in the configuration and maintenance of software applications.
• Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
• Collaborate with cross-functional teams to identify and implement enhancements that improve system performance and user experience.
• Participate in on-call rotation and provide after-hours support when necessary (FTE only).
• Stay current on emerging technologies and industry best practices to enhance technical skills and knowledge.
• Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders.

Schedule: One of the following schedules will apply:

• Monday, Tuesday, Friday, Saturday - 7:00 AM to 6:00 PM MST, or
• Monday through Friday - 10:00 AM to 7:00 PM MST

Must be able to work Mountain Time hours.

• 1-3 years of experience specifically supporting the Salesforce Application
• Relevant certifications such as Salesforce Admin, Google Admin, or ITIL v4.
• Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
• Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
• Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
• Customer-focused mindset with a commitment to delivering exceptional support and service.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with ticketing systems such as ServiceNow or Jira, and familiarity with the ITIL framework.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.