IT BA

• BA II supporting enterprise transformation through automation and AI initiatives

• Acts as a bridge between business, data, and technical teams

• Focus on turning ambiguous business problems into structured, actionable solutions

• Heavy emphasis on process improvement, data validation, and measurable business impact

• Expected to challenge assumptions, not just document requirements

• Plays a key role in scaling automation/AI to improve operations and member experience Day-to-Day Responsibilities

• Lead requirements gathering sessions with stakeholders across business and tech

• Translate business needs into user stories, acceptance criteria, and process flows

• Support Agile ceremonies (story mapping, sprint planning, backlog organization)

• Analyze current processes and define improved future-state workflows

• Build Power BI dashboards to track performance, improvements, and outcomes

• Use data to validate assumptions and identify operational gaps

• Act as liaison between business teams and technical teams

• Create mockups, wireframes, and process diagrams to support solution design

• Validate deliverables for quality and alignment with business goals

• Identify risks, scope changes, and escalate issues as needed Provide interim/stopgap solutions when long-term solutions are not ready

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Must Haves

• Strong Business Analysis experience (requirements gathering, story cards, acceptance criteria)
• Experience working in Agile environments (story mapping, sprint planning, backlog support)
• Ability to analyze current-state vs. future-state processes
• Strong data analysis skills and ability to use data to validate problems/solutions
• Power BI experience (reporting, dashboards, tracking KPIs)
• Experience working cross-functionally with business + technical teams
• Ability to create process flows, documentation, and visual artifacts (wireframes, diagrams)
• Strong communication skills-can challenge stakeholders and drive clarity Comfortable working in ambiguous, evolving environments

Nice to Have Skills & Experience

Plusses

• Exposure to automation and AI initiatives
• Experience in insurance or financial services
• Experience working with vendors / external partners
• Knowledge of systems, data flows, and technical constraints
• Experience defining non-functional requirements (performance, security, etc.) Hands-on experience validating technical deliverables

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.