Level 2/3 Support Engineer

As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top-notch technical services to our diverse clientele. You will be the go-to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses., * Provide Level 2/3 technical support to our clients, resolving complex issues related to various technologies including MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others.

• Troubleshoot and resolve issues related to iOS, Android, Wi-Fi, VPN, DNS, DHCP, audio-visual systems, scripting, Meraki, Atlassian, and other platforms.
• Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels.
• Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones.
• Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced.
• Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a consulting role.
• Extensive experience in working with the technologies and platforms mentioned above.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms.
• Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction.
• Ability to work in a team, and to collaborate effectively with other team members and stakeholders.
• Strong knowledge of SLA tracking and management.
• Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry.

• Competitive Compensation
• Work on incredible projects
• Full Benefits (Medical, Vision, Dental)
• 401k
• PTO
• Sick Pay
• Long term Contract to Hire opportunity

We are a Software Consulting firm working with enterprise and start companies that are AI driven and we are developing some of the most cutting edge software/security solutions platforms in the world