ServiceNow BCM Developer

Mphasis
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Tech stack

JavaScript
Computer-Aided Design
API
Unit Testing
Information Systems
Disaster Recovery
Performance Tuning
Scrum
System Testing
Web Services
Client Side Scripting
Information Technology
ServiceNow

Job description

  • Design and develop ServiceNow BCM solutions aligned with organizational continuity requirements.
  • Configure and customize ServiceNow BCM modules, including Business Impact Analysis (BIA), Risk Assessment, and Continuity Plans.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Develop workflows, business rules, UI policies, client scripts, and integrations within ServiceNow.
  • Maintain and enhance existing BCM implementations to improve efficiency and compliance.
  • Integrate ServiceNow with third-party systems and tools where required.
  • Perform unit testing, system testing, and support user acceptance testing (UAT).
  • Provide ongoing support, troubleshooting, and performance optimization.
  • Ensure adherence to ITSM best practices and organizational standards.
  • Document technical designs, configurations, and operational procedures.

Requirements

We are seeking a skilled ServiceNow BCM Developer to design, develop, and implement Business Continuity Management solutions within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow modules, strong scripting capabilities, and a solid understanding of BCM processes, including risk assessment, business impact analysis, and disaster recovery planning.

Years of experience needed

  • 6 to 8 years of experience as Service Now Developer, * Bachelor s degree in computer science, Information Systems, or a related field.
  • Experience implementing or supporting ServiceNow BCM or GRC modules.
  • Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
  • Experience with ServiceNow platform features such as Flow Designer, Integration Hub, and REST SOAP APIs.
  • Familiarity with ITIL processes and frameworks.
  • Strong problem-solving and analytical skills.
  • Experience working in Agile Scrum environments.

Preferred/Good-to-have skills:

  • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS-GRC/BCM).
  • Experience with Business Continuity Planning (BCP), Disaster Recovery (DR), and risk management frameworks.
  • Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.

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