AS400 Synon Application support Engineer

Stanley David and Associates
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote

Tech stack

Db2400
IBM System I
Batch Processing
Software Bug Management
Cloud Computing
COBOL
Software Debugging
DevOps
File Transfer
IBM RPG (Programming Language)
Job Scheduling
Mainframes
Performance Tuning
Software Maintenance
Software Deployment
SQL Databases
File Transfer Protocol (FTP)
Legacy Systems
ServiceNow

Job description

AS400 Synon with Production Support experience

  • Provide L2/L3 production support for AS400-based applications.
  • Perform incident analysis, root cause identification, and resolution.
  • Work on bug fixes, minor enhancements, and code deployments
  • Monitor batch jobs, interfaces, and system performance.
  • Support data corrections and production issue troubleshooting.
  • Collaborate with cross-functional teams (business, QA, DevOps)
  • Ensure adherence to change management and release processes.
  • Handle on-call support and critical production issues
  • Maintain documentation, knowledge base, and support runbooks.
  • Participate in continuous improvement and system stability initiatives

Requirements

o COBOL, RPG (RPG III / RPG IV), CLLE o DB2/400 (DB2400) o SQL Programming o SYNON / CA 2E o Query/400

  • Deep knowledge of AS400 (IBM iSeries) architecture and environment

  • Experience in application maintenance and production support

  • Strong understanding of: o Job scheduling, batch processing, job queues o Spool files, debugging, system logs.

  • Experience with Change Management tools (preferred: ALDON)

  • Good knowledge of FTP processes and protocols for file transfer

  • Strong debugging and performance tuning capabilities in legacy systems

  • Preferred Skills o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain. o Familiarity with healthcare systems and claims processing o Exposure to incident/problem management tools (ServiceNow, Remedy, etc.) o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.

Apply for this position