Scrum Master

As a Cluster Scrum Master, you will play a key leadership role across multiple Agile squads (6 squads), ensuring end-to-end delivery, coordination, and continuous improvement at cluster level.

You will work closely with the Cluster Product Owner and be part of the Tribe Leadership Team, contributing to strategic initiatives such as the ESTREEM program, aiming to transform card issuing and payment ecosystems., Delivery & Coordination

• Drive and coordinate end-to-end delivery (development, testing, release, post-production) across the cluster
• Facilitate Scrum of Scrums and cross-squad alignment
• Maintain and manage the cluster delivery roadmap
• Ensure alignment with architecture and strategic initiatives

Agile Leadership & Facilitation

• Act as a servant leader supporting squads and Scrum Masters
• Facilitate cluster ceremonies (refinement sessions, delivery boards)
• Remove impediments at cluster level
• Encourage autonomy, ownership, and collaboration across teams

Stakeholder Management

• Act as a bridge between business and IT
• Coordinate with multiple stakeholders across the tribe and beyond
• Provide clear reporting on delivery progress and risks
• Manage complex dependencies and inter-tribe interactions

Continuous Improvement

• Drive Agile maturity and best practices across the cluster
• Identify and implement process improvements
• Contribute to the overall performance and efficiency of the tribe

Leadership Role

• Act as a spokesperson for the cluster alongside the Product Owner
• Influence decision-making at tribe level
• Support strategic initiatives, including multi-year transformation programs

• Master's degree (Business, Engineering, IT) or equivalent experience
• Minimum 5 years of experience in Agile environments (Scrum Master / Agile Coach / Delivery Lead)
• Proven experience in multi-team / large-scale Agile environments
• Strong ability to bridge business and IT

Technical & Domain Knowledge

• Understanding of cards issuing, payments, or cash management is a strong asset
• Ability to quickly grasp complex product ecosystems
• Strong knowledge of Agile methodologies and scaling practices

Soft Skills

• Excellent communication and stakeholder management skills
• Ability to manage complex environments and conflicting priorities
• Strong helicopter view to manage dependencies and risks
• Leadership and influencing skills
• Proactive, structured, and solution-oriented mindset
• Strong team player with a collaborative approach

Languages

• English: fluent
• French or Dutch: active knowledge of one + passive knowledge of the other