Power BI Platform & Operations Specialist for NATO with security clearance

Platform Administration & Support

• Provide expert-level configuration, tuning, and optimization of Power BI Report Server (on-prem) and Power BI Service (cloud) to ensure performance, reliability, and security.
• Deliver ongoing Level 2/3 operational support, including monitoring of backups, logs, performance, dataset refresh status, and usage metrics.
• Perform planned patching and upgrades for the on-premises Power BI instance (2-4 times per year) in alignment with NATO security and release authorization standards.
• Collaborate with infrastructure and database teams under Operational Level Agreements (OLAs) to resolve incidents and performance issues.
• Configure and maintain secure access, including ADFS claims-based authentication for Power BI Report Server (desired).

Development & Dashboard Delivery

• Design and deliver up to 4 interactive Power BI dashboards, including new workforce/HR dashboards and migration of an existing dashboard from another reporting platform.
• Apply appropriate data modelling (star/snowflake schemas), DAX calculations, and user-friendly visualizations with standard interactivity (filtering, slicing, drill-down).
• Contribute to BI architecture, data modelling guidelines, coding standards, and best practices documentation.

Service Management (ITIL)

• Manage incident, problem, change, and service request tickets in alignment with SLA targets (response and resolution times for P2-P4 incidents).
• Participate in change management, including impact assessments for patching, upgrades, and configuration changes.
• Produce and maintain operational runbooks, SOPs (upgrade, incident response, onboarding, capacity management, etc.), and knowledge base articles for Level 0/1 support.

Training & Knowledge Transfer

• Develop and deliver a formal Knowledge Transfer Plan for NBAC staff, including end-user training sessions (remote and in-person).
• Provide clear training materials, conduct classroom/virtual training, and maintain attendance records.
• Offer ad-hoc technical mentoring to Power Users to enable self-service dashboard creation.

Reporting & Continuous Improvement

• Produce a monthly operational report covering platform metrics (uptime, refresh success rates), support KPIs (incident volumes, SLA compliance, top issues), and usage metrics (active users, report usage).
• Participate in daily stand-ups, retrospectives, and planning meetings.
• Work with the Service Delivery Manager to achieve performance-based KPIs (response time, resolution time, reopen rate, availability, service request fulfilment).

• Total Experience: Minimum 5 years as a consultant on large-scale business application implementations (project descriptions required)
• Power BI Platform: Minimum 3 years with Power BI Report Server (on-prem) and Power BI Service (cloud), including configuration, administration, troubleshooting, and maintenance
• Power BI Development: Minimum 3 years in data modelling, DAX, and dashboard/report development
• MS SQL Server: Minimum 5 years with MS SQL Server (2014 or higher) , including complex queries and ETL processes
• Data Modelling: Minimum 2 years proficiency in normalized/denormalized models and star/snowflake schemas
• ITIL Service Management: Minimum 2 years in Level 2/3 support within ITIL-based environments (incident, problem, change, request management)
• Agile: Minimum 2 years working in Agile environments
• Soft Skills: Strong analytical, problem-solving, and process-oriented mindset; ability to communicate with technical and non-technical stakeholders; ability to work independently and in teams; produce high-quality technical documentation (SOPs, runbooks)
• Language: Full professional proficiency in English (C1 or equivalent)