CRM Program Lead

As a Global CRM Program Lead, you support large organizations in driving complex, global transformation programs. You play a key role in shaping the vision, structuring the roadmap, and ensuring effective delivery, working at the intersection of business and IT., * Define and drive the overall program vision, roadmap, and rollout strategy in collaboration with business and IT stakeholders

• Lead program governance and coordinate multiple workstreams at a global level
• Align global and regional stakeholders to ensure business needs are properly captured and addressed
• Ensure strong focus on business requirements, processes, customer journeys, and user adoption
• Act as a key point of contact for senior stakeholders, supporting decision-making and managing trade-offs
• Deliver program milestones while managing risks, budget, and timelines
• Drive change management initiatives in coordination with other transformation programs

• Master's degree in Management, Business Engineering, Engineering or equivalent
• 7 to 15 years of a proven experience in Program Management
• Ability to communicate strategically with various stakeholders including a business audience
• Knowledge in or interest for Agile, PMI, BPMN, Prince 2, Lean-6 Sigma is an asset
• Languages: Must be able to speak fluently in French AND English
• SalesForce

• A collaborative, dynamic and fulfilling working atmosphere with a supportive and collaborative team
• The opportunity to work with a fast-growing firm and talented people
• A competitive remuneration package with fringe benefits
• Hybrid workplace: combination of home office and on-site

Phinest is a Belgian Management Consulting firm providing tailor-made services for Bel20 and Bel20-like companies. We help these leading companies deliver their key strategic projects across various sectors (Utilities, Pharmaceutical, Banking & Insurance, Retail, Transport, Public, Telecom). We combine a human-sized organisation with large-scale impact. You are not just a consultant: you grow with us while making an impact for our clients. At Phinest, you'll find the right balance between professional growth, meaningful projects, and a collaborative environment.