2nd Line Technical Support Engineer

• Provide 2nd line support across multiple UK locations
• Troubleshoot and resolve hardware, software, network and user issues
• Support Microsoft 365, Active Directory / Entra ID and endpoint technologies
• Install, configure and maintain laptops, desktops, printers and peripheral devices
• Monitor and respond to alerts generated through support and monitoring platforms
• Escalate and collaborate with infrastructure, applications and security teams where required
• Maintain accurate documentation and ticket updates
• Participate in occasional out-of-hours support when necessary
• Travel to sites across Scotland and Northern England to provide hands-on support

You'll gain exposure to a broad technology stack including:

• Microsoft 365
• Active Directory / Entra ID
• Meraki Networking
• Fortinet Security
• MPLS & Managed Networks
• Sentinel One
• Ninja One
• Arctic Wolf
• Cloud and infrastructure technologies across the wider group

We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have:

• Previous experience in a 2nd Line Support Engineer position
• Strong troubleshooting skills across desktop, server and Microsoft technologies
• Experience supporting Microsoft 365 environments
• Knowledge of Active Directory and Entra ID
• Experience with antivirus, VPN and MFA technologies
• Exposure to remote monitoring and management tools
• Excellent communication and stakeholder management skills
• A proactive and self-sufficient approach to problem solving
• Full UK Driving Licence

Desirable

• Networking experience (LAN/WAN, switching, routing or firewalls)
• Telecoms or VoIP support experience
• Experience supporting multi-site environments
• Exposure to infrastructure or transformation projects

• Competitive Salary
• Hybrid and flexible working
• Overtime paid at 1.5x
• Mileage paid at 50p per mile
• Pension scheme
• 29 days annual leave including Bank Holidays
• Exposure to major technology transformation initiatives
• Opportunity to work with UK and Global technology teams
• Long-term career development within a growing organisation

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.