Technical Customer Success Specialist

Customer Support

• Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
• Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
• Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries.
• Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models.
• Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments.

Product Testing & Lifecycle Involvement

• Test product releases and updates to ensure quality, usability, and readiness for prospects and customers.
• Be an active part of the end-to-end product Software Development Lifecycle (SDLC) - providing input, feedback, and testing across product iterations.

Collaboration & Learning

• Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams.

• Take an active role in continuous learning - with company support to work toward achieving relevant certification.

• Report directly to the Director of Product Engineering and contribute insights to product and support discussions., Salary, remote work... Define all the criteria that are important to you.

• Get discovered Recruiters come directly to look for their future hires in our CV library.

• Join a community Connect with like-minded tech and IT professionals on a daily basis through our forum.

• Hold an undergraduate degree ideally in a technical subject.
• A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
• Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
• Comfortable communicating with prospects and customers via email and video calls. Excellent communication skills are essential.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• Ability to create clear, helpful documentation.
• Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided., Candidates with experience of; Graduate Technical Support, Customer Success Specialist, Junior Technical Support Engineer, Graduate Salesforce Consultant, Technical Customer Support, Application Support Graduate, Graduate QA Engineer, Junior Product Specialist, SaaS Customer Success, Tech Support Graduate, Entry Level Technical Support will also be considered for this role.

Why join us:

• Gain hands-on experience across product support, customer success, and the product lifecycle
• Work at the forefront of AI-driven support and emerging technologies
• Be supported in achieving your career-progressing certification
• Collaborate with a talented, forward-thinking team
• Office-based role in Reading working with well-known global clients, providing opportunities for learning, close collaboration, and mentoring
• Help to gain relevant industry certifications
• Pledge 1% - you'll be entitled to 3 days paid voluntary work
• Company pension scheme
• Holiday - up to 33 days annual leave
• Access to our Cycle-to-work scheme

ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community. We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it in to our product for the first time. We love experimenting with new technology and AI is giving us lots to play with!, Bluetown is a recruitment agency dedicated to connecting companies with top talent across multiple sectors. Offering recruitment services for both permanent and contract roles, Bluetown Online focuses on delivering high-quality candidates for businesses in the UK and internationally.