IT Operations Manager

You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap.

What you'll be doing

• Running and improving the day-to-day IT function
• Managing one internal IT technician
• Improving ticket triage, prioritisation and communication
• Managing external IT suppliers, MSPs and specialist partners
• Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure
• Providing hands-on technical support where needed
• Supporting system updates, changes and service improvements
• Improving IT processes, reporting and user confidence
• Ensuring new systems and changes are ready to move into BAU support

What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support.

• IT operations or senior IT support management
• Microsoft 365, Azure and Entra ID
• General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN
• Supplier, MSP or contractor management
• Improving IT processes, service levels and user experience
• Clear communication with both technical and non-technical stakeholders
• A practical, hands-on approach

Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams.

This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business.

A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation.

This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered.

IT Operations Manager Petersfield, Hampshire Up to £70,000 Permanent | Onsite

The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to £50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work., Salary up to £70,000, plus benefits package.