IT Desktop/O365 Administrator

• Utilize best practices for IT desktop and Microsoft Office 365 development, design, implementation, administration, and support
• Working and interacting with internal and external IT Infrastructure support teams in both remote work and close-knit office working conditions
• Effectively communicating technical concepts to non-technical users
• Delivering desktop and Microsoft O365 related updates, changes and modifications independently using functional/technical specifications and the Company's IT Change Management process
• Employing strong knowledge of desktop and Microsoft Office 365 management, administration, and support
• Identifying, collecting, processing, and organizing substantial amounts of information and data, which may be limited or incomplete
• Advanced troubleshooting and problem solving
• Prioritizing work on multiple projects simultaneously
• Day to day endpoint management and user troubleshooting of IT-related desktop and O365 software and hardware issues

Do you have experience in Writing skills?, Do you have a Bachelor's degree?, The successful candidate will be responsible for designing, administering, and supporting the Company's Desktop and O365 infrastructure. The ideal candidate will demonstrate a thorough understanding of these skills further demonstrated with examples of past work.

Candidates should be self-described as driven, confident, analytical, and assertive. This position can be demanding with frequent deadline-oriented tasks that may require some evening and weekend work to perform infrastructure related Desktop-O365 hardware/firmware/software upgrades, enhancements, and bug fixes to ensure minimal impact on regular business hours of operation. Note: In general, this position is expected to be onsite 5 days a week in our Littleton office, with an occasional opportunity to work remotely., * Demonstrated 5+ years of progressive experience as a desktop and Microsoft Office 365 administrator

• Bachelor's Degree in MIS, Computer Science, or equivalent related IT Infrastructure experience. Training and certifications will be considered
• A fundamental knowledge and ability to understand technology, information systems, data, and business processes
• Knowledge of, and ability to work in an Agile/Kanban project management environment
• Strong quantitative ability and aptitude for quantitative learning
• Strong analytical and business writing skills
• Excellent at troubleshooting and problem solving
• Ability to present findings and technical proposals to internal and external customers
• Proficiency with all Microsoft Office suite applications
• Strong verbal and written communication skills
• Flexibility to work after normal business hours and on weekends as needed
• Candidates must be authorized to work in the United States

Technical Requirements:

Advanced experience with the administration and support of:

• Windows 10/11 desktops, laptops and tablets to include provisioning using Microsoft Intune
• MDM
• Support of company provided mobile devices to including company cell phones
• Installation, upgrades, troubleshooting, and maintenance of endpoint hardware and software
• Installing and troubleshooting hardware/peripherals (e.g., printers, headsets, monitors, webcams, etc.)
• Maintaining computerized inventory of all desktop related computer equipment
• Microsoft Office 365 suite of products to include Exchange Online, Teams and SharePoint
• Hybrid Active Directory environment (both on-prem and cloud-based Entra [Azure] AD) to include DNS/DHCP/WSUS

Experience with, and/or general knowledge of, the administration and support of:

• Microsoft Server 2012/2016/2019/2022 Operating Systems
• Desktop based VPN software
• Desktop based Antivirus software
• Dell (or similar) Server Hardware
• Ubiquiti UniFi Wireless Access Points
• Cisco Networking hardware/software to include cabling patch panels
• Synology SANs

The successful candidate:

• Utilizes effective communication skills: phone, face-to-face, email
• Has basic business process acumen and understanding
• Adapt and work with multiple and various personality styles
• Utilizes accuracy and attention to detail
• Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * Expected annual salary range of $75,000 to $85,000 depending on experience and education
• Medical, dental, and vision insurance benefits
• Immediate eligibility to participate in company 401(k) program
• PTO: 10 days per year as a new employee, PTO accrual based on years of service
• Flexible hours