IT Operations Administrator

ITAC Solutions is looking for an IT Operations Administrator to serve as the primary hands-on internal IT resource for our growing organization. This is an opportunity for someone who enjoys a mix of hands-on technical support, systems administration, problem-solving, and operational improvement.

What You'll Do

• Serve as first point of contact for employee technology needs across all offices and remote staff (Tier 1/Tier 2 helpdesk)
• Administer and maintain our Microsoft 365 environment - Entra ID, Intune, Exchange, SharePoint, Teams, identity/access, and licensing
• Manage user accounts, devices, permissions, and security access - including full onboarding and offboarding of employees
• Handle hardware procurement, setup, and lifecycle management, including remote employee device provisioning
• Maintain printers, peripherals, Wi-Fi, and on-site network infrastructure
• Help maintain cybersecurity best practices, backup/recovery readiness, and system reliability
• Coordinate with external technology vendors and service providers - evaluations, renewals, licensing, and cost optimization
• Build and maintain IT documentation: environment configurations, runbooks, onboarding/offboarding checklists, and asset inventory
• Identify opportunities to improve systems, processes, and the user experience - and take initiative on projects that interest you

• Experience supporting business technology environments end-to-end
• Strong Microsoft 365 administration skills (Exchange, SharePoint, Teams, Intune, Entra ID)
• Experience troubleshooting Tier 1 and Tier 2 support issues
• Familiarity with SaaS administration (ATS/CRM platforms, cloud file storage, VoIP a plus)
• Experience building documentation and process where little exists today - you see a gap and fill it
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities
• Someone who is proactive, dependable, and solutions-oriented