Engineer II - Senior CCaaS Solutions Architect in Sunrise

Energy Jobline
Sunrise, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Sunrise, United States of America

Tech stack

Java
API
Cloud Computing Security
Computer Telephony Integration
Continuous Integration
DevOps
Identity and Access Management
Python
OAuth
Software Engineering
Google Cloud Platform
Cloud Platform System
Chatbots
Reliability of Systems
Generative AI
Kafka
Terraform
Microservices

Job description

  • Architect scalable CCaaS and IVA solutions.
  • Design secure cloud- architectures on GCP.
  • Lead migration and integration projects involving CRM, CTI, and telephony systems.
  • Define architecture standards, governance, and best practices.
  • Drive platform modernization and enterprise transformation initiatives.
  • Collaborate with executive stakeholders and technical teams.

Requirements

  • 8+ years of software development and solution architecture experience.
  • Expertise in Java, Python, APIs, Kafka, and Microservices architecture.
  • Strong experience with CCaaS platforms and enterprise customer service technologies.
  • Experience with GCP, cloud security, IAM, OAuth, encryption, and Terraform.
  • Strong understanding of DevOps, CI/CD, Observability, and system reliability.
  • Excellent leadership, communication, and stakeholder management skills.

Qualifications

  • Experience leading enterprise-scale contact center transformations.
  • Knowledge of Conversational AI, Generative AI, and customer engagement platforms.

Apply for this position