Senior ServiceNow Architect / Lead Developer
Role details
Job location
Tech stack
Job description
We are seeking a highly experienced Senior ServiceNow Architect / Lead Developer who can function as a trusted technical advisor, solution architect, and hands-on developer. This role requires a senior technology expert capable of leading design discussions, participating in leadership and stakeholder meetings, defining architecture, creating POCs, and delivering complex ServiceNow solutions across multiple platform products., Architecture & Solution Design
- Lead architecture and solution design activities for enterprise ServiceNow implementations.
- Translate business requirements into scalable, secure, and maintainable ServiceNow solutions.
- Create technical architecture documents, solution blueprints, and design specifications.
- Conduct architecture reviews and recommend platform best practices.
- Design enterprise-level integrations and automation solutions.
Leadership & Stakeholder Engagement
- Participate in leadership, governance, and client-facing discussions.
- Collaborate with business stakeholders to gather requirements and provide technical recommendations.
- Drive technical decision-making and architecture strategy.
- Present design approaches, technical roadmaps, and implementation plans to executive leadership.
- Lead technical workshops and solution review sessions.
Hands-On Development
- Remain actively involved in coding and development activities.
- Develop and customize ServiceNow applications, modules, workflows, and integrations.
- Build and enhance solutions
- Develop REST and SOAP integrations with external systems.
- Create reusable frameworks, utilities, and platform accelerators.
Innovation & Proof of Concepts
- Develop Proof of Concepts (POCs) for new ServiceNow capabilities.
- Evaluate emerging ServiceNow products and features.
- Recommend innovative solutions to improve operational efficiency and user experience.
Requirements
Experience Required: 13+ Years Overall IT Experience | Must Have 5+ Years Architecture and Lead Experience | 8+ Years ServiceNow Development, The ideal candidate must possess deep technical expertise across the ServiceNow platform while remaining actively involved in development, configuration, integration, and solution implementation activities., * 13+ years of overall IT experience.
- 8+ years of hands-on ServiceNow development experience.
- 5+ years of ServiceNow architecture and lead developer experience.
- Proven experience leading enterprise-scale ServiceNow implementations.
Technical Skills
Strong hands-on expertise in:
- ServiceNow Platform Architecture
- ITSM
- ITOM
- ITAM (HAM/SAM)
- CMDB
- ServiceNow Native Tools
Development Skills
- Expert-level JavaScript development.
- Experience building custom ServiceNow applications.
- Strong knowledge of platform scripting and server-side development.
- Experience integrating ServiceNow with enterprise applications and cloud platforms.
- Familiarity with CI/CD and ServiceNow DevOps practices., * ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Technical Architect (CTA) - Preferred
- Experience with AI, GenAI, Virtual Agent, Predictive Intelligence, or Agentic AI capabilities within ServiceNow.
- Experience working in Agile/Scrum environments.
What We Are Looking For
The ideal candidate should be able to:
Act as a ServiceNow Architect, Principal Consultant, or Senior Technology Expert
Lead architecture and design discussions with senior leadership
Gather requirements and recommend optimal platform solutions
Create technical POCs and prototypes
Drive enterprise-wide ServiceNow strategy and governance
Remain hands-on with development and troubleshooting
Mentor developers and lead technical teams
Nice to Have
- ServiceNow AI Platform experience
- GenAI and Agentic AI implementations
- Cloud platform integration (AWS, Azure, GCP)
- Experience supporting Fortune 500 organizations