App Support Analyst I

As a App Support Analyst, you will Provides tier I desktop and application support for business critical applications and systems to ensure operational functionality., * Provides an escalation point of contact for Information Technology staff assisting users experiencing non-routine or complex computer-related problems involving a large variety of applications software. Handles unresolved trouble calls from other support personnel.

• Serves as a technical liaison between the Information Technology and other departments, vendors or outside agencies to investigate and resolve problems on assigned systems.
• Effectively assists end users with questions and problems on assigned systems to enable users to obtain accurate and complete information and understand how to use the system. May assist in building reports or workflow as needed.
• Analyzes and evaluates incident reports and makes recommendations to reduce recurrence of problems. Consults with developers or software vendors to explain software errors or recommend changes.
• Confers with staff, users, vendors, and department managers to determine requirements for new or modified applications. Tests new applications for usability and proper function.
• Revises, analyzes, and modifies existing applications in order to fulfill business needs. This may require some coding and/or the scripting and automation of application tasks.
• Supports the administration of business applications. Provides assistance in determining requirements for and implementing new systems and changes or upgrades to existing systems.
• Consistently meets assigned project deadlines and goals while ensuring systems support expectations are maintained.
• Ensures the availability of user-friendly, current documentation on the use of SCCU software applications in order to minimize the recurrence of user-created difficulties. May create documentation as needed.
• Periodically works evenings/weekends while implementing or repairing hardware or software so as not to impact the daily production systems.

Do you have experience in User training (technical support)?, Do you have a Trade school?, * 1-3 years of computing and application support; or a combination of applicable experience, education, and training required.

• Associate's degree, technology-related course of study and/or the equivalent specialized training in a recognized technical program or vocational school required. Microsoft certifications are preferred.

Pulled from the full job description

• On-the-job training
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• 401(k) 5% Match, $58,510.00 - $61,962.00

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• Monday - Friday: 8:00 a.m. - 5:00 p.m.

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy., Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products-like checking, savings, and loans-our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.