IT Support Technician (Temporary)

• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Additional Duties
• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
• Provide basic printer support (local and network).
• Support for digital signage hardware and platform.
• Resolve network-based access issues (wired and wireless).
• Use the ServiceNow platform to manage and resolve service tickets.
• Schedule appointments and follow up to ensure customer satisfaction.
• Move, set up, and break down equipment and peripherals as needed.
• Perform other duties as assigned to support the college's technology needs.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor., Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background CheckSuccessful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Do you have experience in Video conferences (communication methods)?, Do you have a Bachelor's degree?, * Bachelor's degree and two years of related experience, or a combination of education and related experience

Preferred Hiring Qualifications:

• Experience with enterprise tools (Active Directory, Office 365).
• Familiarity with cloud-based services and remote support tools.
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high-visibility classroom and event settings.
• Willingness to learn new, innovative AV and instructional technologies.
• Proficiency in PC and Mac environments.
• Effective written and oral communication skills.
• Problem-solving mindset; ability to work independently and as part of a team.

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!, Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.