System Support Analyst I

The System Support Analyst I provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst I serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery., * Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments

• Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions
• Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process
• Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences
• Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options, This role may support U.S. federal government clients and systems, including the Department of Veterans Affairs (VA). As such, the following are conditions of employment where applicable:
• Must be a U.S. citizen and able to provide proof of citizenship
• Must be eligible to obtain and maintain required government security clearance(s) and system access (e.g., VA systems such as FACTS)
• Must be willing to complete all required onboarding steps, which may include background investigations, fingerprinting, and identity verification
• Must comply with all client and government security requirements as a condition of continued employment

Failure to obtain or maintain required clearance(s) or complete required steps within designated timeframes may impact eligibility for the role and may result in disciplinary action, up to and including termination of employment., Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment, Artificial Intelligence * Big Data * Cloud * Machine Learning * Software * Business Intelligence * Data Privacy The role involves designing cloud infrastructure, managing production Kubernetes clusters, optimizing CI/CD pipelines, enhancing developer experience, and ensuring reliable AI workloads. Candidates should have extensive experience in infrastructure and distributed systems engineering with strong coding skills and cloud expertise. Top Skills: AWSAzureDatadogDockerElkGCPGoGrafanaJavaKubernetesPrometheusPythonTerraform

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• Bachelor's degree in Computer Science or related field, or equivalent work experience
• 3+ years of technical support experience with demonstrated progression in responsibility
• Experience with Windows operating systems (desktop and server environments)
• Familiarity with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization
• Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers
• Working knowledge of DICOM, HL7, and healthcare interoperability standards
• Experience with ticketing systems such as ServiceNow, Salesforce ServiceCloud, or ZenDesk
• Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences
• Highly organized, detail-oriented, and capable of thriving in a fast-paced environment.
• Ability to make independent decisions based on technical data and product knowledge.
• Ability to obtain US security clearance (US citizenship required), * Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions
• Industry certifications in relevant technical domains (Microsoft, SQL)
• Familiarity with AWS cloud services
• Healthcare software experience, particularly in medical imaging environments
• Strong technical aptitude with ability to quickly learn new technologies and applications
• Schedule: Monday-Friday, flexibility between 9:00 AM - 8:00 PM EST
• On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required

Travel Requirements

• Minimal travel may be required for training or special projects

Be an Early Applicant Remote or Hybrid Hiring Remotely in United States 27-36 Hourly Mid level Remote or Hybrid Hiring Remotely in United States 27-36 Hourly Mid level Provide advanced technical support for Intelerad medical imaging applications: troubleshoot complex issues, manage cases end-to-end, communicate with customers, collaborate with engineering and product teams, and maintain knowledge base content to improve customer outcomes and system interoperability., The base pay for this position ranges from $27.04/hr USD to $36.06/hr USD within any geographic market in the US. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits., Remote or Hybrid Chatsworth Lake Manor, CA, USA 37K-66K Hourly Senior level 37K-66K Hourly Senior level Fintech * Financial Services Manage and grow relationships with affluent customers through proactive outreach, discovery-driven advice, and multi-product solutions across deposits, lending, investments, home lending and business banking. Own a defined book of business, coordinate with Wealth, Home Lending and Business Banking partners, drive digital adoption, ensure accurate documentation and risk/compliance adherence, and support branch service needs including account openings and service requests., Arity, Remote United States 82K-112K Annually Senior level 82K-112K Annually Senior level Big Data * Transportation * Analytics * Big Data Analytics Perform inside sales development to set meetings and drive prospect attendance at Arity events. Execute email and phone campaigns, coordinate with field sales on pipeline and account penetration strategies, use Salesforce to track activity, participate in pipeline reviews and account strategy sessions, and develop campaign and lead generation tactics. Top Skills: Salesforce, Granica

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.