IT Technician

The IT Technician serves as the first point of contact for all IT-related support requests at the site, ensuring timely and effective technical assistance for both remote and onsite employees., * Serve as the initial contact for IT-related support requests and provide both remote and onsite technical assistance.

• Provide day-to-day IT support for end users, including hardware, software, network, and account-related issues, among others.
• Troubleshoot and resolve Windows workstation, Microsoft 365, Teams, printer, and peripheral support requests.
• Set up, configure, deploy, and maintain laptops, desktops, monitors, phones, and other IT equipment.
• Respond to service tickets in a timely manner while documenting troubleshooting steps and resolutions.
• Assist with basic network troubleshooting, including Wi-Fi, LAN connectivity, VPN access, and patching issues.
• Perform routine system maintenance, software installs, updates, and device compliance checks.
• Help maintain IT documentation, user guides, setup procedures, and support processes.
• Administration of user and computer accounts.
• Participates in supporting day-to-day operations, client issues, and service desk tickets and align with the IT Division work program.
• Manage, coordinate, and oversee the IT asset deployment and retirement.
• Advise HR for IT-related items and ensure IT documentation is up to date.
• Identify IT performance, operation concerns, and opportunities.
• Other duties as assigned.

• Bachelor's degree in Computer Science or related field
• 3-5 years' experience in IT in corporate setting
• Demonstrated ability to install, configure, troubleshoot, and maintain computer hardware, software, and assets.
• Experience with a wide variety of software including Windows, Outlook, Microsoft Office Suite, along with desktop computer operating systems, utilities, and business application software.
• Demonstrated ability to coordinate the requirements and schedule for the deployment and refresh of hardware and software throughout its lifecycle.
• Excellent people, organizational, analytical, and technical skills.
• Exceptional project management, verbal and written communication, and interpersonal skills with an emphasis on customer service and the ability to work with a diverse group of stakeholders.
• Ability to work in a highly collaborative environment with a wide range of people from diverse cultural backgrounds.

Preferred Qualifications:

• Bilingual (Mandarin/English)
• Strong Microsoft Office skills
• Strong ownership ability and previous project skills
• Ability to read, write, and converse fluently in Mandarin and English to facilitate IT needs with international colleagues

Midea America Corp. is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform, and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive ranges in the home appliance industry.