UX Conversational designer

• Structuring and managing chatbot content to make it searchable, reusable, and multilingual Dutch, French, English.
• Ensuring consistency in tone of voice, accessibility, and inclusivity.
• Working closely with cross-functional teams, legal, customer service, business experts.
• Conducting usability tests and analyzing chatbot data to improve flows and copy.
• Iterating based on user insights, KPIs, and conversation breakdowns.
• Maintaining a content library and style guide to guarantee alignment.
• Coordinating with localization and translation partners for high-quality multilingual delivery.
• Together with your peers, you will also contribute to best practices, design patterns, and testing routines to ensure quality and consistency across chatbot projects.

Proven experience in conversation design, UX writing, or chatbot content design.

• Good understanding of NLP basics intents/entities and human-AI interaction principles.
• Skilled in multilingual content design: Dutch or French and English - B2+.
• Strong content structuring and scalability mindset.
• Experience in testing and optimizing chatbot conversations using analytics and user insights.
• Comfortable with design & prototyping tools Figma, Rasa Studio, Voiceflow, Dialogflow OR SIMILAR TOOLS and content platforms.

Your soft skills

• Strategic thinker with a helicopter view, balancing user needs and business goals.
• Collaborative team player, eager to co-create with peers and stakeholders.
• Persuasive yet open-minded, integrating feedback constructively.
• Creative, proactive, and solution-oriented - constraints inspire your innovation.
• Independent, detail-oriented, and reliable under deadlines.
• Growth mindset: you support your own development and help junior colleagues grow.
• Change advocate, experienced in large organizations.

CARIAD is the automotive software company of the Volkswagen Group. Building automotive software platforms and digital customer functions for iconic brands like Audi, Volkswagen and Porsche, CARIAD supports the Volkswagen Group in becoming the global automotive tech driver.  

CARIAD's powerful software architectures enhances digital customer experiences with key products such as advanced driver assistance systems, a unified infotainment platform, software functions for charging and driving performance, as well as data, backend and cloud solutions, and digital services in and around the vehicle.  

The software architecture for the Volkswagen Group’s volume segment powers vehicles such as Volkswagen’s ID. models, the Audi Q4 e-tron, Škoda Enyaq, Škoda Elroq, and CUPRA Born. In 2024, a platform was launched for the Premium and Sports/Luxury segment, taking the in-car experience of vehicles such as the Audi Q6 e-tron and the Porsche Macan 4 Electric to the next level.  

Founded in 2020, CARIAD’s around 5,000 employees come from over 90 nationalities. Software developers and engineers work in Germany, the USA, China, India and Estonia, developing market-specific solutions and making software a competitive advantage for the Volkswagen Group.