Application Support Specialist

Make Analyse Active Directory Change Management Kundenbetreuung Support Management Mobile App, * Proactive Monitoring of the services we provide to our customers

• Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system
• Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
• Communication with the customers to understand the customer needs and internal communication with other relevant teams for support
• Proactively analyze application's logs to detect the issues
• Maintain the support documentation (cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule, * Agile Methodologie, Amazon Web Services, Apache HTTP Server, Apache Tomcat, Change Management, CheckMK Überwachung, Codeanalyse, Incident-Management, Interne Kommunikation, Kundenbedarfsplanung, Linux, Log-Analyse, Microsoft Windows, Performance Monitor, SQL, Schnelles Lernen, Service-Anfragenmanagement, Systemüberwachung, Technische Dokumentation, Technischer Support, Technisches Geschick, Trouble-Ticket, Webserver

Persönliche Fähigkeiten

• Anpassungsfähigkeit, Eigenmotivation, Fleißig und Engagiert, Kommunikation, Neugier, Problemanalyse, Professionelle Einstellung, Serviceorientierung, Stressbewältigung, Zuverlässigkeit

• Arbeitszeit Teilzeit

• Typ Festanstellung, * Solid understanding of Network concepts and ability to troubleshoot network issues

• Ability to perform SQL queries, log analysis, and simple code analysis

• Excellent spoken and written English

• Organized and structured in maintaining technical documentation

• Up-to-date technical knowledge, acquired formally or informally and eager for learning and applying new skills

• Fast learner with the ability to adapt quickly

• Proactive problem solver who takes initiative

• Ability to remain calm and focused when the situation requires it

• Strong customer-oriented mindset with the ability to understand and address customers needs through effective communiction,

• Basic understanding of monitoring systems such as Check_mk or Pingdom

• Previous technical support experience

• Knowledge of German, Adjust your time to work efficiently, be it working hours, part-time options, home office or unpaid leave.

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry. Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We're looking for a curious, motivated, and responsible individual with a solid technical foundation-someone who enjoys solving problems, thrives in a team setting, and brings a truly customer-focused mindset to every challenge. If you're ready to take on exciting new tasks each day, grow your skills, and make a real impact, we'd love to welcome you to our team!