1st / 2nd Line IT Support Analyst

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs., * Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets

• Diagnose and resolve hardware, software, and basic network issues across end-user devices
• Escalate more complex technical issues to senior engineers where appropriate
• Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
• Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
• Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
• Carry out routine maintenance tasks, software updates, and device lifecycle activities
• Maintain accurate documentation and contribute to knowledge base articles
• Support IT projects and system rollouts as required

Do you have experience in Windows?, * Experience in a 1st or 2nd line IT support role or similar customer-facing environment

• Strong troubleshooting skills with the ability to resolve issues efficiently
• Confident communicating with non-technical users in a clear and professional manner
• Well organised, able to manage multiple tasks and priorities effectively
• Takes ownership of tickets through to resolution, ensuring a positive user experience
• Comfortable working both independently and as part of a team
• Good working knowledge of:

• Windows operating systems
• Microsoft 365 (including Azure AD, Intune, Exchange)

• A proactive attitude and willingness to learn new technologies
• Committed to professionalism, data security, and safeguarding standards

Pulled from the full job description

• Referral programme
• Annual leave
• Company pension
• On-site parking, * Competitive salary, laptop, and on-site parking
• 25 days annual leave plus bank holidays
• Workplace pension and staff referral scheme
• A supportive, team-focused working environment
• Exposure to a wide range of technologies and opportunities to develop your IT career
• Modern, well-equipped office environment

OneSchool Global is one of the world's largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.