Backend Support Engineer

Our client seeks a Backend Support Engineer to build internal tools and scripts that improve support workflows and operational efficiency while providing Tier 1 support for live APIs. The role will develop dashboards, monitoring, and alerting, partner with product and engineering, and contribute to an agentic support model with secure, intelligent integrations. This is a 3-month contract with potential to extend., * Build internal tools and scripts to debug and triage issues, streamline support workflows, and improve operational efficiency.

• Provide Tier 1 support for live APIs, perform initial triage and issue isolation, identify impacted layers, and escalate as needed.
• Support customer-facing communication and partner closely with product and other engineering teams.
• Develop dashboards for platform visibility and implement monitoring and alerting for issue detection.
• Package tools and deploy production-ready solutions with emphasis on timely delivery and strategic contribution.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * Ability to deliver quickly in a tech-agnostic environment. Preference for Python or Node.js.

• Experience with Splunk for queries and log analysis and Datadog for infrastructure dashboards and monitoring.
• Backend focus on tooling and integrations with CI/CD via GitHub pipelines. Kubernetes is a plus.
• SRE-type skill set with understanding of systems, workflows, and tooling integrations.
• Familiarity with agentic and MCP concepts. Ability to integrate intelligence into solutions with attention to security implications.
• Exposure to frontend is a plus.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.