IT Systems Support Specialist

We are seeking a proactive and detail-oriented IT Systems Support Specialist to join our dynamic healthcare team. This role is a great opportunity for both experienced candidates and recent graduates, as we strongly encourage new grads to apply! In this position, you will be responsible for troubleshooting technical issues, managing user access, supporting cybersecurity initiatives, maintaining technology documentation, and assisting with IT projects and system implementations. Your work will play an important role in optimizing our technology environment and supporting physicians and staff in delivering exceptional patient care.

The IT Systems Support Specialist provides Tier 1 and Tier 2 technical support for physicians, staff, and affiliated users across Orthopedic + Fracture Specialists and related entities. This role serves as a primary point of contact for technology-related issues and supports hardware, software, telecommunications, clinical applications, and network-connected systems. The position works closely with the Director of Information Technology to ensure systems remain secure, reliable, and effectively support organizational operations.

This position is fully onsite and based primarily at our Portland location. Regular travel between Portland and Beaverton clinic locations is required. Mileage reimbursement may be available for approved travel between locations. Proof of valid automobile insurance must be maintained and submitted annually.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, telecommunications, and network-related issues.
• Manage and document help desk requests, ensuring timely communication and resolution.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and related equipment.
• Maintain user accounts, passwords, permissions, and access to organizational systems and applications.
• Support clinical and business applications, including Athena, PACS, TigerText, 8x8 phone systems, Microsoft 365, and other organizational software platforms.
• Assist with onboarding and offboarding activities, including equipment deployment, account creation, access management, and recovery of organizational assets.
• Coordinate with vendors, consultants, and service providers to resolve technical issues and support implementations.
• Assist with IT projects, system upgrades, software deployments, testing, training, and documentation.
• Maintain technology procedures, training materials, inventory records, and technical documentation.
• Support cybersecurity initiatives, including user awareness, endpoint protection, access management, and compliance with organizational security policies.
• Monitor technology systems and workflows and recommend improvements to enhance efficiency, security, and user experience.
• Escalate issues appropriately and collaborate with the Director of Information Technology and external consultants as needed.
• Maintain working knowledge of emerging technologies, healthcare technology trends, and organizational systems.
• Assist with evaluation, deployment, and support of approved automation and AI-enabled tools that improve organizational efficiency.

Do you have experience in IT department experience?, Do you have a Associate's degree?, * Strong customer service and interpersonal skills

• Excellent written and verbal communication skills
• Ability to communicate technical information effectively to non-technical users
• Strong troubleshooting and problem-solving abilities
• Knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Experience supporting hardware, software, printers, mobile devices, and peripheral equipment
• Knowledge of networking fundamentals and user account administration
• Strong organizational skills with the ability to prioritize multiple requests and projects
• Ability to work independently and collaboratively
• Reliable transportation for travel between clinic locations

Education and Experience

Required:

• Associate's degree or equivalent technical training and experience in Information Technology, Computer Science, or a related field
• Minimum two years of IT support experience

Preferred:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant technical certifications
• Healthcare IT experience
• Experience supporting HIPAA-regulated environments and maintaining PHI confidentiality

$28 - $37 an hour - Permanent, Full-time, Pulled from the full job description

• Mileage reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Orthopedic + Fracture Specialists is an integrated orthopedic practice providing comprehensive care across the full continuum of treatment, including clinical evaluation, advanced imaging, surgical and non-surgical procedures, and rehabilitation services such as physical and occupational therapy.