Information Technology Technician

The City of Turlock is accepting applications for the Information Technology Technician position. Under general supervision, performs responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; install and configure desktop computers and related peripheral equipment.

This classification is assigned to the Turlock City Employees Association bargaining unit for labor relations purposes and is subject to overtime assignments.

• Only the first 75 applications submitted will be considered. Please note that the job announcement may close without prior notice.

DISTINGUISHING CHARACTERISTICS

A journey level technician class in the Information Technology (I.T.) series, responsible for the planning, implementation, and support of information technology projects throughout the city departments., * Install and configure desktop computers, printers, and other desktop peripherals such as scanners and cameras; install and support various software and train customers in the use of hardware and software.

• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Video recording of all City Council meetings and other meetings as assigned by the department manager.
• Perform related duties as assigned., Work is typically performed in a typical office environment; occasional work in cold computer mainframe rooms; occasional work outside in various types of weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City. Work is also performed in an office environment or in computer rooms.

Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.

Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.

Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.

Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone.

Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.

Environmental: frequent exposure to noise. An eligibility list will be established from this recruitment that will be valid for six (6) months. All full-time employees serve a twelve (12) month probationary period., 5. Candidates who are invited to participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam.

6. Completion of a practical exercise maybe conducted in order to further evaluate skills relating to essential job functions.

7. Top candidates on the eligibility list will be referred to the Information Technology Director for final appointment consideration.

8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug/alcohol screening, hearing exam and vision exam.

Veteran's Preference System

The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through an entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered. An Equal Opportunity Employer

Knowledge of:

• Basic principles of computers, telecommunication, and peripheral equipment.
• Principles and practices of computer recordkeeping.
• Principles and techniques of a variety of desktop operating and data communications systems.
• Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
• Principles and techniques of advanced troubleshooting for desktop computers and printers in network environment.
• Project management methodologies.

Ability to:

• Operate a variety of computer and office equipment including telephones, computers, printers, modems, and related software.
• Perform system installations, problem correction, and maintain and repair computer systems and network hardware and software.
• Explain department and City policies regarding use of computer and communications systems.
• Effectively troubleshoot, diagnose, and resolve hardware and software issues.
• Follow technical oral and written instructions.
• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Additional Information

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge

and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

One year of experience performing desktop computer system and network installation, operation, and maintenance functions.

Training:

Two years of full-time college or vocational coursework, equivalent to an Associate's degree from an accredited college or university, in computer science, information systems, or a related field, including network-related coursework.

Licenses:

Possession of an appropriate, valid California driver's license at time of appointment, to be maintained as a condition of continued employment.

Possession of Microsoft Certification is desirable.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid holidays, Holidays: Eleven (11) paid holidays and three (3) floating holidays. Vacation: Paid vacation that increases with years of service. Sick Leave: Accrual of one day (eight (8) hours) for each month worked. Retirement: Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. CalPERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment. Non-classic or "new members" will be enrolled in the 2% @ 62 plan and CalPERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment. Deferred Compensation: The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program. Retiree Health Savings (RHS) Vantage Care: Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Care account. Health: The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents. Continuous Service Pay: Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary. Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary. Beginning with the twentieth (20th) year and every year thereafter, 1.5% of base salary. Additional Benefits: Associate/Bachelor/Master's Degree Incentive Pay (If not listed as a minimum qualification)Educational Reimbursement Program Computer Loan Program* *Upon completion of probation.

Notes: Information contained herein does not constitute an expressed or implied contract as it is subject to change.