Help Desk Engineer

• Heavy focus on Active Directory (AD) management, user provisioning, and handling the technical workflows for employee onboarding and offboarding.
• Performance of IMAC (Install, Move, Add, Change) services for desktops, laptops, and printers, as well as managing hardware imaging and deployment for local users.
• Utilize SharePoint as the primary ticket management platform to log, track, and resolve daily support requests, while maintaining problem logs, weekly work logs, and hardware/software inventories.
• Provide onsite technical support for Microsoft productivity tools, including Outlook and Office products, and assist with Windows O/S patch verification and basic virus security policies.
• Assist with basic maintenance, monitoring, and local troubleshooting of office IT equipment (e.g., switches, UPS, cell phones, video conferencing, and telephony) under the direction of the IT infrastructure team.

Bachelor's degree in information systems or computer science, OR equivalent industry experience and technical training.

1-3+ years of technical help desk or desktop support experience.

Ability to work independently under minimal supervision to execute daily tasks during the coverage period.

Proven experience as an L1 Help Desk / Service Desk professional handling day-to-day office support.

Strong hands-on experience with Windows OS, Active Directory management, and Group Policy.

Experience utilizing or managing workflows within SharePoint for ticket tracking.

Strong problem-solving, analytical, and troubleshooting skills, combined with an excellent verbal and written communication style and a strong customer-service mindset when supporting end-users.

Experience writing or executing PowerShell scripting is considered a strong plus.

CompTIA A+ certification for desktop maintenance.

Basic working knowledge or familiarity with network protocols (TCP/IP, DNS, DHCP).