Customer Solutions Specialist - Atlanta, GA

We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Customer Solutions Manager., * Utilize SAP to monitor order status and research and resolve customer replenishment issues

• Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
• Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
• Troubleshoot and identify solutions while working through service issues
• Understand and develop relationships with customers to profitably anticipate and satisfy their needs
• Influence and build internal and external partnerships while practicing careful communication
• Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
• Communicate and interact with cross-functional teams (including deployment, sales, transportation, and contacts at the facilities) to solve business problems
• Maintain a strong sense of urgency and customer focus
• Collaborate and build relationships in a virtual environment leveraging digital tools

Do you have experience in Spreadsheets?, Do you have a Bachelor's degree?, Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization. In this position, you'll play a critical role in utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues, identifying process improvement opportunities, and analyzing supply chain metrics. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role., * Supply chain, logistics, order management, or order replenishment experience

• Experience in a customer-facing role
• Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook

What Will Put You Ahead

• Bachelor's degree or higher
• SAP experience, preferably S4 Hana
• 3+ years of order management and/or supply chain experience
• Experience in the consumer goods industry

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Adoption assistance

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here ., As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.