IT Specialist

We are seeking a IT Specialist to support to both local and remote users in an efficient and accurate manner. You will tackle technical problems while providing support for all assigned areas as a first point of contact. The IT Specialist will maintain customer value according to standards set forth by the company., Responsibilities may include but are not limited to:

• Utilize customer service skills when supporting local and remote users
• Ensure proper recording, documentation, and closure for IT support tickets
• Install, configure, secure new computers
• Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications
• Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X
• Assist in testing or evaluating different applications for functions, issues or process
• Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
• Assist in establishing IT systems, policies, procedures, and knowledge-based documentation
• Assist in implementing best practice policies and procedures.

Additional Duties and Responsibilities

Perform other duties as assigned by manager

Do you have experience in Employee relationship building?, Do you have a Bachelor's degree?, * Knowledge of remote-control software

• Knowledge of customer service principles and practices
• Able to communicate with all types of employees, from those inexperienced in technology to those technologically competent
• Ability to deal with difficult people and/or situations
• Ability to resolve issues quickly and create a positive experience for the employee

Skills

• Providing help desk support using a ticketing system and SLA
• Clear and persuasive communication within positive and negative situations
• Flexibility to rotate through different technical skills, such as software, OS and hardware
• Ability to assess issues and provide the best solution or workaround
• Demonstrates sound judgement and takes action to make decisions willingly
• Interacts professionally to gain employee confidence and trust
• Possesses active listening skills
• Possesses interpersonal skills
• Has strong time management and organizational skills

Experience with API's and AI is preferred but not mandatory

Competencies

• Team Player
• Communication
• Action Oriented
• Integrity and Trust
• Customer focus
• Priority setting
• Time management, * BS degree in Information Technology, Computer Science or equivalent Preferred
• A+/Network+/Security+ certification preferred

Experience

• Greater than 6 months experience in a customer service environment
• Experience in support software application is preferred
• Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred

3.93.9 out of 5 stars Oceanside, CA 92056 Remote $28 - $30 an hour

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we are looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.