IT Support Specialist

We're looking for a go-to problem solver who enjoys helping people and keeping technology running smoothly. As an IT Support Specialist, you'll be the friendly face (or voice) of IT-jumping in to troubleshoot issues, maintain equipment, and support a wide range of systems across the organization. This role is perfect for someone who likes variety, isn't afraid to get hands-on, and takes pride in turning "something's not working" into "you're all set." Highlights of your role:

• Serve as a key member of the IT helpdesk-responding to support requests, troubleshooting issues, and keeping things moving for our users
• Diagnose and resolve hardware, software, and connectivity issues across computers, printers, scanners, and other devices
• Help maintain and support network infrastructure, including cabling, phones/voicemail systems, and conferencing/AV setups
• Roll up your sleeves for hands-on work like installing, repairing, and performing preventive maintenance on equipment
• Research and test new tools or solutions that could improve the user experience or team efficiency
• Support and guide end-users-whether it's fixing an issue or helping them feel more confident using technology
• Create and update documentation so knowledge is shared and the team stays aligned
• Pitch in on projects and ideas that improve systems, reduce costs, or streamline how we work
• Participate in an on-call rotation with the team to help support critical needs

Do you have experience in Research?, Do you have a Associate's degree?, * Associate degree in IT, networking, or a related field-or equivalent hands-on experience

• Solid understanding of Windows-based systems; familiarity with Active Directory, Entra or InTune is a plus
• Working knowledge of Microsoft Office and general end-user support
• Basic understanding of networking concepts (you don't need to be a network engineer, but you're comfortable troubleshooting)
• A problem-solving mindset and willingness to dig in and figure things out
• Strong communication skills-you can explain technical issues in a way that makes sense to non-technical users
• Comfort working both independently and as part of a team, * This role may involve accessing equipment in ceilings or elevated spaces-training on scissor/boom lifts will be provided (or required)

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Profit sharing
• Paid holidays

* You'll get exposure to a wide range of technologies, so it's a great opportunity to grow your skills over time We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: * $300 annual wellbeing account to spend on what helps you feel happy + healthy * Better Living Day! (a paid day off to go have some fun) * Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin - participate in organized volunteer opportunities * Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!