Senior Systems Engineer

Join Colorado 811 and help power the systems behind a critical statewide service. We are looking for a highly skilled Senior Systems Engineer who thrives on building reliable, secure, and high-performing infrastructure. In this role, you will support the systems, networks, cloud platforms, and monitoring tools that keep our organization running smoothly. If you enjoy solving complex technical problems, improving performance, and working across teams to deliver practical solutions, this is an opportunity to make a meaningful impact in a mission-driven environment.

Why Join Colorado 811

• Mission-driven work supporting essential public infrastructure and service reliability
• Broad technical ownership across systems, networking, cloud, security and monitoring
• Hybrid work environment for Colorado-based employees
• Opportunity in influence architecture, performance, and long-term infrastructure strategy
• Collaborative team culture with room to grow and contribute to across projects

What You'll Do

• Operate, maintain, and improve core infrastructure including servers, storage, networking, routing, switching and cloud environments
• Administer and troubleshoot Active Directory, Group Policy, Intune, System Access and endpoint management
• Monitor system and network health, respond to incidents, and lead root cause analysis for complex issues
• Manage backup, disaster recovery, patching, and security hardening to support business continuity and data protection
• Support virtualization, cloud administration and infrastructure lifecycle planning across Azure, AWS and Google Cloud Environments
• Maintain technical documentation, network maps, SOP's, and operational run books
• Partner with internal teams, vendors and leadership to deliver infrastructure projects and improve system performance
• Participate in on-call and after our support as needed for critical alerts outages and maintenance windows

Do you have experience in WAN?, Do you have a Bachelor's degree?, * 8+ years of professional experience and networking systems, engineering systems, administration or related infrastructure roles

• Strong, hands-on experience with window server, environments, networking, and enterprise systems administration
• Required experience with active directory and Intune
• Experience supporting cloud infrastructure in Azure, AWS, and/or Google Cloud
• Knowledge of monitoring system, cyber security practices, backup and recovering, and disaster recovery planning
• Experience with virtualization technologies such as VMware or Hyper-V
• Strong troubleshooting, documentation and communication skills
• Bachelor's degree in computer science information technology systems engineering or related field
• Technical certifications in Microsoft 365, Azure, AWS, Google Cloud, Linux or related platforms are a plus

Preferred Experience

• Experience in telecom, broadband, call center, or high-availability service environments
• Five9 phone system or telecommunications/SIP trunk experience
• Experience with on-premises to cloud migrations
• Scripting or automation experience with PowerShell, Python or similar tools
• Vendor management, project delivery, and cross-functional systems integration experience

Physical requirements

• Ability to work at a computer for extended periods (sitting/standing).
• Ability to be mobile for long periods and walk long distances at event venues.
• Ability to lift and move event materials and inventory up to 50 pounds.
• Ability to work in a variety of indoor/outdoor event environments (noise, allergens, temperature and lighting changes).

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Work Environment & Schedule
• Hybrid work model (remote and in-office)
• This role requires availability outside of standard business hours (including occasional nights and weekends) to support maintenance windows, critical incidents, and business continuity needs without advanced notice.

Compensation & Benefits

• Salary range: $115,000 - $140,000 annually Compensation is based on experience, education, and job-related qualifications in accordance with Colorado law.)

We offer a comprehensive benefits package designed to support your health, wellbeing, and long-term goals, including:

• Health coverage (medical, dental, and vision)
• Company incurs 100% of premiums for employee coverage
• HSA/FSA Options
• Retirement plan (e.g., 401(k))
• Paid time off (PTO) and paid holidays
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and training support
• Hybrid work environment (role-dependent; subject to change)
• Opportunity to lead technology that supports public safety statewide, * 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Colorado 811 is a 501(C)(4) non-profit organization dedicated to public safety and damage prevention, and ensures reliable, timely, and accurate communication to allow property owners and professional excavators to dig safely, preventing accidental damage to underground public utility lines. Colorado 811 is a 24/7 statewide call center with a critical mission: protecting people, property, and infrastructure by ensuring safe excavation across Colorado.