MSP L3 Systems Engineer

Are you looking for your next MSP role and naturally curious about solving new, complex problems? The Dirks Group, an MSP supporting organizations across central Wisconsin, is looking for an MSP L3 Systems Engineer. The MSP L3 Systems Engineer will be responsible for the design, implementation, and escalation support of client infrastructure. This is an in-person role based in Wausau, Wisconsin. We'll Provide:

• Competitive salary
• Health, vision, and dental benefits, alongside PTO and 401k benefits
• Performance-based incentives
• Full on the job training & support
• Fun working environment and culture

What You'll Do:

• Design, deploy, support, and continuously improve client network, server, and cloud infrastructure, including firewalls, switches, wireless, VPNs, physical/virtual servers, Azure, and Microsoft 365
• Serve as a senior escalation point, providing advanced troubleshooting and root-cause analysis for complex or high-impact network, server, and cloud issues
• Lead and execute client-facing infrastructure and cloud projects such as migrations, refreshes, upgrades, and new implementations
• Define, apply, and document infrastructure and cloud standards, architectures, and major configuration changes within client environments
• Collaborate with clients, internal teams, and account management on technical planning, escalations, and long-term infrastructure roadmaps
• Provide technical mentorship to more junior technical resources, Are you an experienced MSP engineer who enjoys solving complex problems and working across diverse client environments? The Dirks Group, a trusted MSP supporting organizations acro…

• 1 day ago
• Apply easily

• 2-5 years of experience in a similar role
• Strong foundational knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching, with hands-on experience supporting firewalls, VPNs, and network security appliances
• Experience supporting Windows Server environments and virtualization platforms such as VMware and/or Hyper-V
• Proven experience designing, supporting, and troubleshooting Azure and Microsoft 365 environments, including complex hybrid infrastructure issues
• Ability to independently troubleshoot advanced technical issues while clearly documenting environments and communicating solutions to clients
• Prior MSP experience preferred, with comfort working in a fast-paced, client-facing environment
• Ability to work an on-call rotation to support client needs after hours
• Infrastructure or cloud certifications and experience with hybrid identity preferred